Amr Abdelkader

Experience

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  TE Data

  May 2013 - Aug 2014

  Technical Support Engineer

  • Configuring ADSL CPE and other configuration; wireless…etc., Analyzing, identifying errors & creating tickets for any other related Escalation to handle customer problems.• Performing branch daily tasks of technical issues using established• Performance tools procedures.• Handling customer site technical and new installation visits as well. Perform Tasks and procedures related to systems updates for new Customers Pending installation and old Customers.• Managing daily branch stock report.Updating existing tickets for branch visitors (customers). Reporting to branch or visit senior Show less

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  Egyptian Banks Company

  Aug 2014 - Feb 2016

  Network Engineer

  • Configuring network devices such as ( Cisco Routers & HP Access Switches & HP Core Switches & Juniper firewalls & Cisco firewalls and Fortigate Firewalls )• Troubleshooting LAN/WAN infrastructure including routing protocols EIGRP, OSPF& BGP.• Responsible for monitoring all network devices using application tools (WHATSUP Gold ) .• Configuring network access servers and routers for AAA Security Fortinet Fortigate firewall administration.• Migration of existing IPSEC VPN tunnels from Pre-Shared key to Certificate.• Worked on troubleshooting of complex LAN/WAN infrastructure.• Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, AAA(RADIUS) Produce weekly status report of task/work completed.• Using BGP attribute MED and Local Preference for incoming and outgoing traffic engineering.• Responsible for scan network devices by NESSUS application to check of security level.• Involved in Penetration Test projects .• Responsible for configuring One Time Password (OTP) to secure VPN's.• Involved in SNMP Network management Show less

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  Viva Technology

  Feb 2016 - Jan 2018

  Senior Network Engineer

  • Design, installation, configuration, integration ,testing and Maintenance of CCTV and Access Control System, Barriers and other Security Systems. Working with LENEL Application System by Configuring On guard Software, monitoring the Alarm Systems.• Revise network tenders to achieve customer need.• Select suitable network devices that match cst enviroment .• Install network devices such as ( Cisco routers , Access-point, Firewalls and switches)• Troubleshoot any phsical problems and check nodes upgrades . Show less

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  Etisalat Misr

  Jan 2018 - Nov 2018

  NOC Engineer

  • Test and Accept new installed E1's and STM-1's.• Create A Full Transmission paths from child sites to core sites.• Configuration and operation of Transmission equipment ( Huawei OSN 3500, METRO 1000vand PTNs 910 & 950).• Provide 1st & 2nd Level Support for Transmission Equipment (OSNs, METROs and PTNs) andTransmission Links (E1s/E3s/STM-1s) Failures Using Huawei T2000 and U2000 NMS tools.• Interfacing with Telecom Egypt to solve Transmission Links failures.• Manage and configure Huawei IP DSLAMs (MA5600,MA5603) , ATM DSLAMs(MA5100,MA5103) and Alcatel Lucent DSLAMs .• Provide 1st & 2nd Level support for Huawei IPDSLAMs (MA5600 & MA5603) and ATMDSLAMs (MA5100 & MA5103).• Provide 1st & 2nd Level support for Alcatel Lucent ISAMs (7330 & 7302).• Responsible for keeping Daily Configuration Backups of DSLAMs (Huawei IPDSLAMs andATM DSLAMs).• Provide 1st & 2nd Level Support for Access Servers, Access Routers.• Providing both 1st level & 2nd level support for Network Tickets to ensure service restorationand this may include the following:1. Configuration of IP/ATM DSLAMs (Cards, Trunks, PVCs, VLANs…)2. Configuration and operation of Transmission equipment (OSN, METRO and PTNs).• Provide 2nd level support for ADSL customers and 3rd level to enterprise customers.• Solve any packet loss problems related with enterprise customers.• Provide first line troubleshooting on Core devices like Switches ,Huawei NE- 20 Routers , Huawei NE40 Routers and CISCO Routers• Direct contribution in Network related activities (BW Upgrade, Traffic Reroute, Newinstallation...).• Responsible to carry out some of Core Team functions with relevant members of these teams.• Following up with Field Maintenance engineers and Technicians for working on different alarmsin site till solving problem to the end.• Periodic Operational Checks by testing network performance with network probes. Show less

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  Centro Global Solutions

  Nov 2018 - Mar 2021

  • Responsible for the installation, maintenance and management of LAN/WAN.• Hands-on experience with Cisco switches different families 29xx, 3xxx, 45xx and 65xx.• Hands-on experience with Cisco network security: ASA Firewall and Cisco VPN technology such as SSL and IPsec VPN.• Hands-on experience with FortiGate UTM devices across Centro’s branches at four countries.• Monitoring all Centro’s branches network devices via PRTG.• Experience in call center technologies.• Performs analysis and diagnosis on networking problems and providing preventive actions to avoid any expecting problems.• Provide redundant solutions to fulfill the company uptime needed.• VOIP orientation technologies.• Performing network vulnerability assessments quarterly.• Hands-on experience with hair-pinning network technology. Show less

  • Senior Network and Security Engineer

    Feb 2020 - Mar 2021

  • Network and Security Engineer

    Nov 2018 - Jan 2020
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  Orange Business Services

  Mar 2021 - Sept 2023

  Fortinet SDWAN Expert

  • Provide technical support (L3) for SDWAN as a service.• Provides Operational support for SDWAN Fortinet service.• Responsible for managing Fortigate SDWAN FW ”customer site”, Fortinet Switches, Fortigate SDWAN gateways, CPE Cisco routers/Cisco switches.•Troubleshooting and resolving high complexity customer faults.• Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard.• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.• Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes Show less

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  Orange Cyberdefense

  Sept 2023 - now

  Security Manager

  - Create and maintain the overall vision on security & compliance together with other security officers and the security architect. Creating an overview of how the security processes and procedures are related to each other in order to improve efficiency.- Determining the central vision and strategy for control automation, together with other security officers and the security architect. Advising the organisation on how to implement this strategy.- Driving, coordinating and reporting on central improvement initiatives for security processes and procedures across the whole group. Being able to convey your message to both management teams as well as DevOps teams.- Reviewing technical designs and security measures (e.g, secure protocols, encryption algorithms, IAM, firewalls, according security standards) for the designs of the technical environment: network, infrastructure (both cloud and on-premise datacenters), applications, SaaS, external connections.- Follow new security news, trends tools, and incidents and drive needed changes.- Manage the development of cyber security programs in different domains including the development of strategy, GRC, architecture, identity and access management and cyber security solutions based on leading practices such as NIST, CIS, ISO27 and others.- Ability to mitigate project risks, overruns along with project team well-being.- Assist in developing new service offering for the Technology business unit in the domains of cyber security. Show less