Stephanie Ackerman

Experience

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  Colegio Salesiano "María Auxiliadora"

  Jan 2014 - May 2014

  Teaching Assistant

  • Taught various subjects in Spanish and English to a fourth grade class of 32 students. • Created PowerPoint presentations on current events in the United States once a week for a 45-minute lesson.

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  Grupo Planeta

  Oct 2015 - Dec 2015

  In-company teacher

  • Taught English to various executives and directors as an in-company teacher for one of the largest publishing firms in Madrid.• Experienced instructor for various class sizes ranging from one-on-one curriculum to large group classes

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  TtMadrid TEFL Certification Course

  Nov 2015 - Oct 2016

  Course Coordinator

  • Involved in the design and marketing of the college campus recruiting program for a Spanish company that specializes in language teacher training. • Attended career fairs at various institutions on the east coast to educate and recruit students to attend TtMadrid after graduation and receive their TEFL certification.

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  Drexel University

  Oct 2016 - Aug 2019

  • Coordinate between University Housing and unionized University Facilities in setting expectations for the daily management of building operations. • Set and implement processes that ensures follow up to resolve maintenance, custodial, and campus planning.• Create emergency and reoccurring communication and publications for 4000 residents, 100 staff, and corresponding family for all work in the 15 buildings consisting of college age students through notices, meetings, and phone calls.• Create and maintain all assessments of customer satisfaction within housing facilities, monitor inspections, and quality assurance of facility assets and locations.• Generate weekly statistical reports for the department detailing trends, service provider, and associated costs.• Assist with department procurement and reconciliation process by creating required paperwork, processing orders, and tracking delivery of goods and services.• Collaborate with furniture installation and renovation projects through development, progress reports, and ensuring scope of work is completed.• Serve as the on-call administrator for 9 residence halls and 8 Fraternity and Sorority Houses (totaling over 4,000 beds) relating to facility related incidents. Show less

  • Assistant Director, Operations

    Apr 2018 - Aug 2019

  • Operations Coordinator, Campus Services

    Oct 2016 - Apr 2018
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  University of Pennsylvania

  Aug 2019 - now

  - Manage enrollment services and student records of the English Language Programs (ELP) at Penn through marketing communication systems, databases, digital platforms, and various marketing publications and advertisements. - Maintain agreements with ELP representatives and partners throughout the world and engage in international and domestic recruitment travel or support for such travel. - Assist ELP Directors in defining business development strategies, establishing actionable plans, and measuring success. - Support prospective and enrolled students by managing communications, addressing inquiries, guiding them through the application process, and enhancing their overall experience. - Reconcile commission invoices and process payment requests, monitor payments, oversee agreements and renew and initiate contracts. - Supervise a team of two full-time Enrollment and Operations Coordinators. Show less

  • Marketing and Enrollment Manager, English Language Programs

    Sept 2022 - now

  • Enrollment Coordinator, English Language Programs

    Aug 2019 - Sept 2022