Yong Conde

Experience

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  Lancer Sales and Solutions Inc.

  -

  Maintenance
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  PeopleSupport, Makati

  Mar 2006 - May 2011

  Senior Executive

  Receive calls (inbound) for sales of VOiP (Voice Over Internet) products and add ons for Vonage for 8 months and had been in chat support for 4 months for Vonage as well. Was transferred to (inbound) Expedia( Travel Agency)Telesales Line of Business on April 2007. Sold and booked for international Hotel reservations, package with flight or stand alone hotel for customers. Was trained in Sabre (GDS) Global Distribution System on January 2008 to December 2010 in Air Fulfillment Operations of Expedia. Does schedule changes and contacts airlines. Been on Expedia Air Fulfillment Operations on the Ticket Reject Team. Handles recently purchased reservations from the Expedia website and issue airline tickets. If a problem occurs between the reservation I see to it that the passengers can get a flight have their flight ticketed before the travel date. If pre-travel schedule change, I see to it that the passenger can still get their flight ad offer the best possible option. Cancellation is the last option offered if alternate schedule will not be agreed upon.Presently, I am with Hilton Worldwide account.Being a Hotel Representative Customer Care (HRCC) I handle calls wherein customers would like to reserve or book room in any of the 530 branches of Hilton Hotels worldwide. I also can modify or cancel a booking if the guest so requires. I would go an extra mile to give the hotel's direction distance from a certain airport or center, and provide the hotel address. Show less

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  First Source Limited, Philippines

  Mar 2012 - Dec 2013

  Customer Advisor

  Telco Account for UK. Handle billing issues and Sales. Does upgrading of the customer's broadband and calling plans. Also is Technical Support for BT Sport on SKY, troubleshooting and replacing viewing cards.

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  Automated Data Processing, Phil (ADP)

  Jan 2014 - Aug 2014

  Tele Data Analyst

  As a Tele Data Analyst it is my job to key in payroll for small businesses. Update their files, add new hires and also help them with State taxes and Social Security calculations.

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  Synchrony Financial (formerly GE Money)

  Nov 2014 - Mar 2015

  Universal Fraud Specialist

  Approve or deny credit card applications. Also detect fraudulent credit card activities or money movement. Assist customer with their lost or stolen credit cards and send them new ones.Help prevent fraud applications to go through by reviewing and verifying customer details. Protect the customer from identity theft. Block lost or stolen cards from being used fraudulently.

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  West Contact Services Inc.

  Apr 2015 - Aug 2015

  Customer Account Executive

  As a CAE for Comcast Vidsik (Video Self Install Kit), I handle both internet & video cable services activation for residential customers. I also do some basic troubleshooting & soft selling for other Comcast services.

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  FIS Global Solutions Philippines, Inc.

  Sept 2015 - Apr 2016

  Customer Care Professional

  As a Customer Care Professional, I receive calls wherein I help the American Express Prepaid Card Members activate their cards. Also walk them through to register the card online. Can also provide their available account balance. I can request for car replacement if need be. I also update the CM's profile in the system. Provide added information about the card benefits and features.

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  Lancer Sales and Solutions Inc.

  Aug 2016 - Jan 2017

  Guest Relations Specialist