Somya Kaushik

Experience

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  Iksula

  Mar 2016 - Sept 2017

  Senior Ecommerce Executive

   Worked as a Junior Image Editor where I was responsible for editing images for the Souq.com process.These were product images that required background removal and retouching for publishing on theclient’s e-tail website. Worked as a Project Coordinator for the AirBnB pilot process. Here, I was responsible for ensuringsmoothing communication between the property hosts, the photographers, and the content team. Thisincluded organizing shoots for the photographers and sourcing data from the hosts for the content teamto curate listings and ensured all theclient deliveries were on time and in the proper format. Promoted from the post of Junior Image Editor to that of Senior Ecommerce Executive within 7 months,and was given the responsibility of being the general shift Anchor. Here, I oversaw the work of all 8 dataentry executives in the general shift, and was responsible for ensuring targets were achieved andworkflow was unimpeded. Show less

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  StayVista

  Sept 2017 - Apr 2018

  Senior Operations Executive

  • Manage client accounts (i.e. villa owners) by communicating with owners to address any owner-related raised and handle any task that required careful communication with sensitive clients. This also included proactively engaging with owners to suggest ways the property could be improved. • Handled all customer grievance escalations, which included resolving grievances that the operations team could not, and meant keeping careful and constant communication with disgruntled hospitality customers. This also included handling negative online feedback, which required communication with operations to ensure any damaging reviews are resolved immediately.• Conducted extensive competitor analysis, which included tracking the performance of competitor- owned villas to gauge market potential. This also included tracking the changes made to listings and reviewing the impact on the number of potential queries (i.e. leads). • Regularly checked with internal teams to ensure work is done on time by constantly maintaining inter-team communication and escalating tasks to management whenever required.• Preparing training modules for Operations team, explaining the etiquettes and nuances of client and customer communication. Show less

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  Quotient Communications

  Jun 2018 - Jan 2020

  Senior Account Executive

  ● Managing the day-to-day projects - such as branding & packaging, print ads, POS creatives, etc. - for various brands in my portfolio including Reynolds, Hansaplast, Officer’s Choice. ● Getting the creative briefs from clients and translating them into clear instructions for the creative teams. ● Aligning the creative resources to ensure all design collateral is delivered according to the client’s timelines.● Participating in brainstorming to come up with new ideas for briefs and researching references to help the creative team better understand the client’s requirement. Show less

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  Newell Brands

  Dec 2020 - Jul 2023

  Senior Brand Assistant
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  Jotun Middle East, India and Africa (MEIA)

  Aug 2023 - now

  Product Manager