Andrew Harper

Experience

• 

  Access Select

  Jun 2008 - Jun 2010

  Support Analyst

  Multi-level support depending upon the situation and issue. Mainly 2nd level support for their in-house HR management software. Identifying bugs and their causes before reporting the information to the relevant member of staff. Dealing with customers issues and reporting back to them the solutions, fixes and timeline. Acted as a middleman, interpreting the customer to the developer and vice versa.

• 

  RedBite Solutions

  Jun 2010 - Apr 2013

  Software Engineer

  Develop and manage RFID mobile C# applicationDevelop server side software Java.Project management for UK projects, involving sourcing, creating and managing the projects. Understand customer requirements and communicating timelines and managing customers expectations. Task setting and managing the project for development as well as from a higher customer level. Interpreting customer requirements and feedback into development tasks as well as development concerns and issues to the customer. Pre-sales Technical to explain and demonstrate RFID to the user. Requirements gathering for projects. Maintenance of current UK based projects and customers. Show less

• 

  Worldpay

  May 2013 - now

  Gateways Support Team Leader specialising in pro-active support for three gateways and services. Building, managing and maintaining an effective pro-active support team. In charge of all production security patching across OS, Application and middleware components, as well as planning, scheduling and resourcing all production changes across application releases and infrastructure maintenance, patching and events.Also acting as a delegate Service Owner for the same three gateways and services to provide advice and input across delivery, business units, technology and infrastructure projects. This also involves signing off changes and release content to allow them to continue into production as well as planning roadmaps and improvements to be made within internal applications. A very varied role including people management, audit planning and audit liaison, planned production event scheduling and resourcing, roadmaps and project management for the improvement of the supported applications, planning and maintaining a secure estate involving keeping all infrastructure and applications up to date with security patches and resolving potential security issues and/or vulnerabilities. Show less

  • Gateways Management & Support Team Lead

    Jun 2017 - now

  • Services Support Team Lead

    Feb 2016 - Jun 2017

  • Senior Support Engineer

    May 2013 - Feb 2016