Alexander Wood

Experience

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  LUSH FRESH HANDMADE COSMETICS North America

  Jun 2015 - Jan 2020

  Floor Coordinator

  -Responsible for coordination of sales team-Led sales team to meet daily and hourly goals through product knowledge and branded essential components of selling -Monitored and communicated sales data to boost hourly key performance indicators -Customer service and on floor selling through product demos

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  Front Porch Theatricals

  Jun 2017 - Aug 2017

  Marketing and Administration Intern
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  DePaul University

  Aug 2017 - Nov 2018

  Chicago Quarter Mentor

  -Managed the travel and safety of 25 students throughout the city of Chicago -Mentored a class of 25 students as through DePaul’s freshman orientation program -Taught seminar class on DePaul values and college life at DePaul University

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  Pittsburgh CLO

  Jun 2018 - Aug 2018

  Company Management Intern
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  Shedd Aquarium

  Jun 2019 - Sept 2019

  Major Gifts and Individual Giving Intern

  -Created a fundraising project management tool for Out of the BLU to track daily giving efforts of the Auxiliary Board. Data used for strategic Auxiliary Board planning, event financial reports, and next year event projections -Updated constituent plans including contribution entry, acknowledgements, and solicitation record using Tessitura database -Coordinated Auxiliary Board meetings and assisted with event flow and logistics-Led personalized tours to current and perspective donors to demonstrate the aquarium’s vision, mission, and values-Prepared and processed large follow-up acknowledgement letters for all BLU donors Show less

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  The Theatre School at DePaul University

  Sept 2019 - Sept 2020

  Admissions Assistant

  -Manage event flow and logistics for special events such as student panels, group interviews and auditions, and open houses-Plan and implement the scheduling of customized interviews and auditions for students out-of- state with faculty advisors-Lead daily tours of the school to groups of parents and students about The Theatre School’s programs, productions, and student life

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  Chicago Shakespeare Theater

  Jan 2020 - Mar 2020

  Advancement Intern

  -Research prospects to identify potential cultivation and stewardship opportunities-Assist in facilitating special events such as opening nights, VIP dinners, behind-the-scenes tours, etc. -Create daily reports detailing current day contributions using Tessitura-Research and develop VIP guest and donor bios to be used by top executives for reference during solicitation events -Manage and update donor records using Tessitura

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  Shedd Aquarium

  Jan 2021 - Jun 2022

  Membership Program Liaison

  • Coordinate 12 direct response campaigns via mail, email, web, and social channels that fundraised $4.1 million in member contributions for 2021• Identified email campaign budget inefficiency and implemented a solution to reduce email budget by 10% for the upcoming 2022 fiscal year • Collaborate cross-departmentally with marketing and application development teams to communicate and successfully execute campaigns• Created new audience segment for member acquisition campaign based on behavioral data which generated 9% of campaign revenue via digital channels• Steward donors through acknowledgment calls and visit follow-up to sustain a member renewal rate of 30%• Direct contact for consulting partners for questions about campaign requirements and data requests• Utilize AB testing in campaigns to generate metrics surrounding online donation pathways to create a more efficient user experience• Lead communication efforts with customer care to ensure member-facing team is properly trained on campaign messaging, upcoming events, and discounts Show less

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  Publicis Sapient

  Jun 2022 - now

  Junior Product Manager

  o Successfully oversaw a $1 million Salesforce discovery and implementation project, subsequently expanding client engagements to a total budget of $4.4 million.o Effectively managed the activities of three scrum teams spanning multiple time zones (US and India), optimizing collaboration and continued progress towards project goals.o Diligently tracked project budget of approx. $4.4 million, ensuring financial transparency and adherence to financial targets throughout the engagemento Directed and monitored the onboarding process for an expanding team of 15+ developers, architects, and business analysts, ensuring smooth assimilation into project workflows.o Acted as the primary liaison for all client communications, ensuring clarity, responsiveness, and alignment with project objectives.o Create process document to outline the complexities of the PBM landscape to be used in client presentations and sales-pitches to showcase impact of work. o Created a comprehensive high-level project plan for the various salesforce work tracks which fostered alignment among senior leaders and minimized time inefficiencies. o Managed the cloud-based project management tool, Rally, to align user tickets with client expectations and streamline tasks. o Coordinated extensive workshops with client stakeholders and internal leaders. o Produced comprehensive project updates for clients, delivering transparent insights into project status and potential risks o Conducted user acceptance testing to guarantee optimal functionality and business alignment of the salesforce application o Developed training outline and materials foe end-user training to ensure seamless implementation o Presented demonstrations of Salesforce's out-of-the-box functionalities to clients o Developed a proof of concept to showcase the potential of Salesforce Lightning Web Components o Refined user stories in collaboration with client stakeholders to align more closely with business objectives Show less