Krista Smith

Experience

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  ClubLink Corporation

  Apr 2010 - Sept 2010

  Tee-Time Reservation Agent

  • Handled telephone inquiries and complaints• Accurately entered data into computer system

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  Georgian College

  Oct 2011 - Apr 2012

  Executive Director of Internal Relations (Student Residence)

  • Attend weekly meetings• Inform others about weekly events and meeting information• Oversee the work of the residence Wing Reps• Plan and execute events at the residence

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  Medeba Adventure Learning Centre

  May 2012 - Aug 2012

  Special Events Intern; Camp Store Coordinator

  • Assisted in planning, organizing, and executing events• Organized event registration• Engaged and interacted with customers to create positive shopping experiences.• Ordered products for shipment and received product shipment• Rotated merchandise and displays to feature new products and promotions.• Reconciled daily sales transactions to balance and log day-to-day revenue.

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  Playtime Bowl

  Oct 2012 - Feb 2013

  Event Hostess

  • Provide fast and efficient customer service• Ensure proper time management of parties• Serve food and beverage to patrons in a professional and courteous manner• Keep lounge area and party room clean and well maintained

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  Medeba Adventure Learning Centre

  May 2013 - Aug 2013

  Summer Office Assistant

  • Interacted with customers professionally by phone, email and in-person.• Managed camper registration and de-registration days.• Kept camper records up-to-date.• Processed payments and documented account changes for financial accuracy and transparency.• Coordinate material for printing shop ensuring deadlines are met• Maintain Facebook and Twitter profiles - Increased overall page likes by 72% in four months

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  Cineplex Entertainment

  Sept 2013 - Jul 2014

  Cast Member

  • Used POS system to enter orders, process payments, and issue receipts.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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  Meridican Incentive Consultants

  Jan 2014 - Feb 2014

  Internship
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  Meridican Incentive Consultants

  Jun 2014 - Mar 2021

  Office Administrator and Registration Manager

  Meridican joined the Creative Group family in September 2019.Office Administrator:• Supported logistics for meetings and events, including room reservations and calendar maintenance.• Performed general office duties, including answering multi-line phone system, routing calls, and greeting visitors.• Tracked office supplies and restocked low items.• Trained new employees on administrative procedures, company policies and performance standards.• Kept physical files and digitized records organized for easy updating and retrieval.• Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.• Oversaw and tracked vacation and out-of-office requests to ensure proper staffing requirements were met.• Supervisor on the Joint Health and Safety Committee. Created safe work environment by complying with safety, health and security requirements.• Trained in confidentiality and privacy to comply with GDPR and PIPEDA regulations.Registration Manager:• Developed and created online registration websites using HTML formatting and proofing to ensure a smooth process and all required data are collected.• Kept database records and reports current, while pursuing error resolutions and independently correcting problems.• Monitored customer requests received by telephone and email and helped with program questions, selections, and purchases including room upgrades and excursions.• Worked closely with hotel suppliers to ensure accurate data and a smooth arrival and stay for guests. Show less

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  Creative Group, Inc.

  Aug 2021 - now

  Manager, Program Specialists CX&I