Alex Laporte

Experience

• 

  ICore Networks

  Oct 2007 - Jan 2013

  Knowledge transfer of VoIP systemsInternal Corporate Training Generate revenue from existing customer baseRenew contracts and upsell to existing customer base Provide technical support to client baseTroubleshootingCustomer Service

  • Operations Manager

    Aug 2011 - Jan 2013

  • Softswitch Provisioning Manager

    Jan 2011 - Aug 2011

  • Corporate Training Manager

    Dec 2009 - Dec 2010

  • Account Manager

    Aug 2008 - Dec 2009

  • Customer Support Representative

    Oct 2007 - Aug 2008
• 

  ShoreTel

  Jan 2013 - Jun 2013

  Service Delivery Cloud Division
• 

  Allied Telecom Group

  Jun 2013 - Aug 2017

  • Vice President, Operations

    Jan 2017 - Aug 2017

  • Director, Service Delivery

    Jun 2013 - Feb 2017
• 

  Vonage

  Aug 2017 - now

  Leading teams dedicated to delivering better business outcomes for clients and partners!

  • Vice President, Professional Services

    Feb 2019 - now

  • Vice President, Service Delivery

    Aug 2018 - Jan 2019

  • Senior Director, Service Delivery

    Aug 2017 - Aug 2018