Kennedy Frederick

Experience

• 

  Kmart Stores

  Jun 2015 - Oct 2017

  Cashier

  •Primary responsibilities included operating a POS cash register, reconciling drawer, training new associates•Ability to effectively manage time, prioritize and complete tasks as requested•Merchandised and stocked products – soft & hard lines, health & beauty products

• 

  Starlite Diner

  Jun 2017 - Jan 2019

  Hostess

  •Primary responsibilities included greeting customers, assigning tables as per a defined team workflow and managing significant guest queues during busy hours•Provided excellent customer service and resolved customer issues and complaints•Scheduled reservations and managed takeout orders when needed

• 

  The Clubhouse Grille

  Jun 2018 - Aug 2018

  Beverage Cart Server

  •Primary responsibilities included memorizing the golf course, providing customers with beverage and food requests•Provided excellent customer service and resolved customer issues and complaints•Ability to effectively do mental math and mentally calculate orders

• 

  Alpha Sigma Alpha Sorority

  Jan 2019 - Nov 2020

  •Communicated with the Bloomsburg Alpha Sigma Alpha alumnae regarding current chapter information•Responsible for the chapter composite photograph, organizing the 50 members for pictures and also managing all communication with the composite vendor•Partnered with the remaining executive board to manage the chapter’s activities and make all pertinent decisions •Organized the composite photographs for the members of the organization•Created a chart of where the 50 members would go on the composite frame and in what specific order•Communicated with the composite company to schedule an appointment and create a proper contract

  • Vice President of Alumnae and Heritage

    Nov 2019 - Nov 2020

  • Historian

    Jan 2019 - Dec 2019
• 

  Bloomsburg University of Pennsylvania

  Apr 2019 - May 2020

  Zeigler College of Business LC Mentor

  •Conducted one-on-one’s with around 2-3 students per week•Created programs for the first-year students to attend that integrated social life and the College of Business•Served as someone that first-year students could come to and rely on to guide them through their freshman year of college

• 

  High Hotels Ltd.

  May 2019 - Aug 2019

  Management Intern

  Intern at Springhill Suites by Marriott in Center Valley, Pennsylvania•Provided excellent customer service when checking guests in and out using the FOSSE system, and resolved customer issues and complaints•Ability to clean rooms properly in 30 minutes, per the standards of Marriott•Cross trained in all departments: front desk, food services, laundry, housekeeping, and different management positions

• 

  High Hotels Ltd.

  Dec 2019 - Jan 2021

  Guest Services Representative

  After I completed my internship from May 2019-August 2019, I was asked to come back as a part-time employee.•Providing excellent customer service to guests, and checking in and out around 30-60 guests per night and day•Knowledge of the FOSSE computer system to make reservations, check guests in and out, and complete payments for guests

• 

  Catalyst Media Marketing

  Jun 2020 - Aug 2020

  Marketing Intern

  •Made 200-300 phone calls per day to companies dealing with sales tax•Organized company and customer information into a shared database•Attended weekly meetings and practiced different sales strategies to improve performance•Generated around 15-20 leads per week for a sales tax automation service

• 

  DHL Supply Chain

  Jun 2021 - now

  • Operations Manager

    May 2023 - now

  • Operations Supervisor

    Jun 2021 - May 2023