Kayla Kohler

Experience

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  Potbelly Sandwich Works

  Aug 2008 - Mar 2012

  Shift Team Lead

  • Opened up new store and franchises across the country, trained brand new staff and managers for grand openings. • Trained new employees, including Human Resources members, • Back line coordinator • Managed all catering orders for different stores • Shift lead - Key Holder - Daily tasks, Opening & closing manager / Inventory and manually entered invoices • Catering Kitchen - Managed catering hub in downtown Chicago • Data entry, Inventory ordering, Customer Service control center Show less

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  Kiva Salon and Spa

  Aug 2012 - May 2013

  Front Desk Receptionist

  Sales, Appointment scheduling.

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  Beauty by Knak

  May 2013 - May 2020

  • Built a personal clientele • BBP certified • Managed social media accounts including self promotion and marketing • Personal assistant to owner of tattoo shop for 6 years • Duties included : scheduling appointments for 8+ employees year round • Main point of customer service contact • Managed multiple social media accounts, and responded to all emails • Managed shop Inventory

  • Body Piercer & Cosmetic Tattoo Artist

    May 2013 - May 2020

  • Body Piercer & Cosmetic Tattoo Artist

    May 2013 - May 2020
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  Byram Healthcare

  Mar 2021 - Jan 2023

  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. • Worked with a Healogics team to place same day medical supply orders • efficient in identifying ICD-10 and HCPC codes, worked with different referrals in understanding Medicare guidelines.

  • Customer Service Representative

    Mar 2021 - Jan 2023

  • Customer Service Representative

    Mar 2021 - Jan 2023
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  NORA Nationwide Organ Recovery Transport Alliance

  Jan 2023 - now

  • Lead Transportation Coordinator

    Feb 2024 - now

  • Transportation Specialist

    Jan 2023 - Feb 2024