Rohit Bahl

Experience

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  [24]7.ai

  Oct 2009 - Oct 2010

  Technical Advisor

  About [24]7 [24]7 Inc. is a global online technology and operations company with over 9,000 employees worldwide. It has 9 contact centers are located in India (2 delivery centres), Philippines (4 delivery centers) and 1 each in Guatemala and Nicaragua, which deliver services in nine different languages to customers across North America, Europe, Asia and Australia. [24]7 manages over 2.5 Billion interactions through its 9 global contact centers and has transformed over 20 million of these interactions into predictive experiences using its Px platform. Show less

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  Ciber Global

  Oct 2011 - Oct 2012

  Consultant (IT Project Coordinator- Operations )

  About CIBERCiber is a global IT consulting company with some 6,500 employees intent on delivering tangible business value for the organizations we serve. We’re a mid-size company with deep technical skills over a broad array of solutions.Principal Accountabilities:---> Direct and monitor the requirements, framework conditions and progress of IT projects.--> Help Project Manager development or deployment of services based on customer requirements. --> Support the Project Manager by preparing of the Minutes of Meeting, Develop & managing the Project Plan with the schedule, administrative tasks, milestones, risks, resources etc. based on the project team discussions.--> Understand and follow the existing Project Management Framework, Templates, Methodology and Tools and ensuring documentation is complete in all aspects pertaining to the project.--> Support the Project Manager in scheduling the meetings, maintain calendars for the Project Managers.--> Coordinate the meetings with the offshore locations and owns up the responsibility of delivery from offshore resources.--> Help in directing the resources to ensure project results conform to Quality, Time and Budgetary stipulations.--> Handle the project from offshore (collocated) location. --> Strong team member with the exposure to onshore/offshore model.--> Conversant with process, framework pertaining to project management.--> Maintain appropriate relationship with customers and ensure that the project results are achieved. Show less

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  CenturyLink Business for Enterprise

  Oct 2012 - now

  Engineer

  About CenturyLinkCenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.Roles and Responsibilities:---> Installing ,Configuring and Administering CA Spectrum, CA eHealth.--> Integrated CA Spectrum with CA eHealth.--> As part of Network Monitoring Tools team, my role is to deploy agents on the network devices like Servers, Routers, Firewall, Switches.--> Installing SNMP services and configuring SNMP services.--> Adding new devices into CA Spectrum, CA eHealth.--> Configuring CPU, Memory, File System, WAN Interface threshold values for each network components in the Monitoring tools.--> Configuring Service, Process, Event log, Application monitoring for servers in the monitoring tool.--> Creating module /Groups and adding /moving respective devices to respective module/groups in monitoring tool such as CA Spectrum, CA eHealth.--> Creating schedule maintenance tasks as required.--> Generating on demand reports from CA Spectrum, CA eHealth--> Installing and configuring CA SystemEdge(SysEdge) agent.--> Working on Service Desk tickets.--> Participate in monitoring improvement plan call with other service delivery units like Networks, Servers and Application teams.--> Creating and updating Knowledge base documents in sharepoint.--> Helping analyzing RCA. Show less

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  CenturyLink

  Nov 2014 - now

  Engineer

  Roles and Responsibilities:---> Understand functional, technical and business requirements and then turn those requirements into a successful implementation.--> Providing solution and preparation of deployment of monitoring tools.--> Develop professional documents for Requirement Analysis, Test cases, User guides and others as per project requirements.--> Implementation and support of the Nimsoft Monitoring solution enabling Servers, Databases, Network, Web and Service & Business Impact monitoring.--> Administration and deployment of Nimsoft.--> Integration of Monitoring tools.--> Administration of monitoring Tools – Installation, Upgrades and Patching.--> Integration, Troubleshooting and Administration of Nimsoft on UNIX, Windows based hosts.--> Installation, Configuration, Troubleshooting, Support of Hub, Agents & Probes etc. --> Handling of Alerts Reduction and Automation.--> Undergone a CA UIM (Unified Infrastructure Management) v8: System Administration Foundations 200 training. Show less