Mina Nabil

Experience

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  Arab African International Bank

  Nov 2012 - Jun 2013

  Call Center Agent

  Customer Call Center Specialist, Arab Africa International Bank• Answered customer inquiries by clarifying desired information accurately regarding banking products.• Developed ways to handle client complaints until reaching client satisfaction.• Effectively used customer service skills to fully optimize the opportunity of each customer contact.• Used the banks software and systems, As400, MSSC, EBC, and AAIB web to answer client inquiries and needs concerning their debit and/or credit card. • Effectively established the knowledge of ATM, Visa, and Master card activations.• Responsible for pin reset and credit card closure.• Responsible for client balance inquiries and verifying transactions.• Accomplished sales and organization mission by completing related results as needed.• Assisted customers with any technical issues experienced with website and escalate any issues to management appropriately. • Met quality assurance requirements and other key performance metrics. Show less

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  Fast Lane

  May 2014 - Apr 2015

  Marketing Coordinator
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  Express Security

  May 2015 - May 2018

  • Marketing and Sales Executive

    Feb 2017 - May 2018

  • Sales Representative

    May 2015 - Feb 2017
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  Original for computers

  May 2018 - Nov 2018

  Key Account Executive

  Responsible for managing the relationship between our company that supplies products and the retailers that stock and sell them Like ( LuLu HyperMarket , Raya & B.Tech ).Maximize the profitability of each retail account by selling into the account and helping retailers to increase sales of the products to our customers.Receive the stock and sales report monthly to be able to set the strategy for the next month and to refill the stock of our clients by our products Like (Tp.Link & Yes-original)Communicate with the promoters by phone or face to face and provide training on our product to be able maximizes the profitability of each other. Manage the marketplace with SOUQ.com, NooN.com & JUMIA.com by providing them recommendation orders weekly and then receiving the Purchase Order and set the delivery date after contact with their warehouse. Show less

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  Al ahram for Import and Trade

  Feb 2019 - May 2022

  Tax Accountant
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  HSBC

  May 2022 - now

  • Senior Compliance Risk Analyst

    Jul 2024 - now

  • Senior Associate payment sanctions Screening

    Jun 2023 - now

  • Processor payment sanctions Screening

    May 2022 - Jun 2023