Laura Moore

Experience

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  YMCA of Metropolitan Washington

  Jun 2010 - Aug 2010

  Summer Camp Counselor

  - Developed and implemented lesson plans for campers, ages 4 to 6.- Responsible for full-day lessons in art, science, cultural studies and sports.- Assisted as lifeguard and ensured student safety.

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  The Phillips Collection

  Jan 2011 - Mar 2014

  Museum Supervisor

  - Responsible for opening and closing museum to public and staff.- Supervise and schedule a daily museum assistant staff of 20 to 30.- Train the museum assistant staff in emergency evacuation procedures.- Lead the museum assistant and non-security staff orientation tours. - Select candidates for the museum assistant position, conduct interviews, and complete reference checks. - Perform day-to-day security related activities, including monitoring galleries and facilitating customer relations. - Monitor museum assistant contact information and attendance. - Monitor Control Room Log Book and report alarm and camera problems to security operations manager. - Respond to fire and burglar alarms, and emergency situations. - Works with Security Control Room Operator to manage automated security system.- Facilitates building operations.- Responds to emergency and fire alarms, acts as liaison with police and fire representatives.- Operates facilities systems in emergency.- Handles and delegates administrative responsibilities as directed by the Manager of Security Operations.- Participates in the development, implementation, and enforcement of security policy and procedures. Show less

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  Samuel P. Harn Museum of Art at the University of Florida

  Mar 2014 - May 2016

  Visitor Services Manager

  - Responsible for ensuring a welcoming visitor experience and environment for all museum visitors. - Lead the daily operations of the visitor services desk, including providing accurate information about exhibitions, programs, policies, and facilities, promoting memberships, education program enrollments, the museum store and rental program.- Ensure the safety of visitors and security of art by enforcing museum policies and procedures.- Responsible for the recruitment, training, mentoring, scheduling and supervision of visitor services staff, volunteers, gallery guides, and interns.- Conduct basic preliminary, in-service, emergency evacuation and security training for the Visitor Services Department staff.- Conduct daily and hourly visitor attendance counts and monitor trends in attendance averages.- In collaboration with the Director of Finance and Operations and Human Resources Manager, develop and implement a customer service training program for all museum staff.- In collaboration with the Education Department, develop educational based training programs for visitor services volunteers.-In the absence of Lead Senior Security Guard, act as point of contact for the Security Department. Show less

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  Harn Museum of Art at the University of Florida

  May 2016 - Dec 2019

  Development Administrative Assistant

  - Act as liaison with staff of the Harn Museum of Art, the Office of Advancement, volunteers and/or donors in support of the Harn Museum of Art’s Development office.- Accurately process and track gifts and donations. - Research information as assigned and maintain confidential files on the data. Routinely update, scan and purge files as necessary and in compliance with records retention guidelines.- Coordinate prospect activity and solicitation progress with Director of Development.- Assist the Development office in preparation of fundraising and development reports. - Schedule appointments, coordinate travel arrangements, prepare expense vouchers for Director of Development and Assistant Director of Development and monitor account status.- Enter and manage data in donor database efficiently and accurately to support activities of the Development office.- Prepare various membership and stewardship mailings, maintain records and databases.- Draft correspondence for the Museum Director and Director of Development for stewardship purposes.- Work with Director of Development and Assistant Director of Development to develop internship project descriptions.- Effectively and efficiently manage incoming phone calls to the Harn Museum of Art Development Office. - Continually create a professional and hospitable environment with a focus on exceptional customer service.- Process incoming and outgoing correspondence and information in an efficient manner. Show less

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  The Walters Art Museum

  Dec 2019 - now

  Provide oversight of the donor database and related fundraising software by ensuring data integrity and providing leadership on the effective use of the software to users. Responsible for managing all aspects of the donor database, including gift entry. Through accurate and effective management of donor information and relationships, maximize the fund raising and marketing potential of the museum's development efforts.

  • Development Database Manager

    Oct 2024 - now

  • Development Database Associate

    Feb 2022 - Nov 2024

  • Development Coordinator

    Dec 2019 - Feb 2022