Mathijs Janssen

Experience

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  Slijterij Mans

  May 2014 - Jun 2020

  Salesman

  Responsible for customer contact and correct restaurant & bar orders.Working as a beverage advisor.

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  Château St. Gerlach

  Mar 2016 - Mar 2017

  All around F&B employee

  Responsible of guest contact in the broadest way. Advising wines, menu choices and making reservations.Directing external employees and new staff.

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  Sofitel Melbourne On Collins

  Feb 2019 - Aug 2019

  Front Office All Rounder

  Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.Direct and coordinate the activities of up to 5 porters.Inspect work performed to ensure that it meets specifications and established standards.

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  Château St. Gerlach

  Oct 2019 - Sept 2021

  Event Floor Manager

  Maintains constant communication with guests and on-site contact to ensure allexpectations are met and exceeded.Supervise events of up to 700 persons and up to 20 team members throughout service.

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  Mathijs Hospitality Services

  Jul 2020 - now

  Hospitality Professional

  Providing customer and personal services such as customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Providing operational assistance to hotels, restaurants, and events.Forecasting and developing pricing strategies for small hotels/bed & breakfast.

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  Black Label Hospitality

  Feb 2021 - Jul 2021

  Revenue Managener Placement

  Responsible for setting up the Revenue Management department and setting up the RMS for the newly opened DoubleTree by Hilton and their existing portfolio. Researched the possibilities of dynamic pricing within restaurants based on demand in the establishment to reduce food waste.

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  Merici Hotel Sittard

  Jul 2021 - Jul 2022

  Develop a strong team through consistent, effective leadership, operations, and succession planning.Lead and manage all aspects of the greater Front Office department.Ensure all service standards are followed while inspiring teams to achieve the goals of the departmentParticipate in daily operational meetings and weekly management team meetingsStart the implementation of Mgallery standards in the Front Office departmentHandle guest concerns and react quickly, logging and notifying proper areas Show less

  • Front Office Manager

    Feb 2022 - Jul 2022

  • Operations Manager

    Jul 2021 - Feb 2022
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  Refresco

  Jul 2022 - Mar 2023

  Junior Key Account Coordinator
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  Sofitel London St James

  Mar 2023 - now

  Assistant Reception Manager