John Gannon

Experience

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  A et P DeVillaine Winery

  Oct 1987 - Oct 1987

  Grape Harvester | Teamwork | Manual Labor | International Experience

  Harvested grapes and worked in the winery. Aubert and Pamela (the owners) are also the lead owners of Romanee-Conti in Burgundy.

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  Casher Associates

  Jan 1988 - Jan 1989

  Software Developer | Engineering | Financial Analysis | Project Management

  Developed asset management and accounts payable systems for financial services clients.

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  Bain & Company

  Jan 1989 - Jan 1991

  Associate Consultant | Management Consulting | Business Strategy | Financial Analysis

  Classic associate consultant work. Analysis, research, client visits, reports, presentations.Conducted a market and strategy analysis for a health care information systems client.Performed profitability analysis of two mills for a commercial paper manufacturer for a divestiture.

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  Braxton Associates

  Jan 1990 - Sept 1992

  Consultant and AC | Management Consulting | Business Analysis | Stragegy Consulting | International

  Classic international management consulting. Lots of research, analysis, presenting.Developed a strategic plan for the owners of a $600 million apparel manufacturer.Created a revolutionary pricing scheme for a provider of on-line legal information.Advised an Asian client on the potential purchase of an American commercial aircraft manufacturer.

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  Fidelity Investments

  Jan 1994 - Jan 2004

  VP of Operations for Fidelity's 401k site, Net Benefits. Accomplishments• Reduced severity one incidents from one per week to one per quarter while lowering cost.• Reorganized group of 40 engineers and replatformed site from x86 to Websphere on IBM P-Series.Responsibilities• Directed all operational aspects of NetBenefits, a large, three-location website that provided 401k, 403b, pension, payroll, and health and welfare services to over 10 million plan participants.• Led teams that handled 7x24 production operations, infrastructure design, release management, and test environment management for three production and five QA sites. Show less Early member of a software startup company funded by Fidelity Capital. Grew company from 6 to 100 employees and launched over 25 products in four years.Managed day-to-day details of Waterstreet’s operations: training, design and layout of office space, project management, desktop environment, vendor management, server infrastructure, QA, release management and 7x24 production operations.Worked together with Waterstreet’s other managers to create an intense product development environment that launched groundbreaking financial advice products ahead of our competitors.Developed multiple portfolio planning products: oversaw business partner relationships, requirements collection, production deployment and support. Show less

  • Vice President - Web Operations | Technology Operations | Financial Management

    Jan 2002 - Jan 2004

  • Vice President - Web Startup | Business Operations | Financial Management | Product Development

    Jan 1998 - Jan 2002

  • Director - Web Product Development | Project Management | Product Innovation | Program Management

    Jan 1994 - Jan 1998
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  Fidelity Investments

  Jun 2004 - Jun 2011

  Vice President - Mainframe | Storage | Enterprise Infrastructure | Datacenter

  Let multiple Mainframe operations teams supporting all Fidelity business units (trading, workplace services, retail investing, fund management).Moved mainframe disk and tape storage from a high cost position to having the lowest cost and highest quality in the United States per an in-depth benchmark. Shrank severity one and two outages to zero per year and reduced failure rates to industry-low levels by adopting ITIL, ISO and six sigma practices.Reduced disaster recovery time from days to hours. o Developed and sold transformation proposal to senior Fidelity leaders o Designed and built new DR site along with a PM and lead engineer o Matrix managed over 100 managers, engineers, and QA staff o Migrated 7 CPUs, 13 storage arrays, and 10,000 tapes to new siteResponsibilities o Led teams that were accountable for all aspects of mainframe storage, disaster recovery, change and problem management, and ISO compliance. o Managed mainframe storage assets in three datacenters. o Oversaw daily storage operations, 7x24 system availability, engineering of innovative solutions, customer partnerships, financial management, and vendor relationships. o Partnered with vendors on technical and financial features of all purchases. o Sat on executive councils of IBM, Hitachi, and StorageTek. Show less

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  Kaiser Permanente IT

  Jun 2011 - Jul 2013

  Storage Strategist | Technology Operations | Financial Analysis | Vendor Relations | Transformation

  Led a cross functional team in the development and deployment of a new storage strategy.Implemented strategy by focusing on business need, governance, technology, metrics, staffing, vendor management, and fiscal planning.This work has reduced the cost of storage by 50%.Initial phase of rollout has saved Kaiser $10 million per year.

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  Forsythe Technology

  Aug 2013 - Jan 2014

  Managing Consultant | Technology Strategy | Infrastructure | Cloud | Digital Transformation

  Partnered with clients to build best in class technology solutions.Consulted with clients on all aspects of storage design and utilization.Led a converged infrastructure RFP for a regional energy provider.Conducted a storage RFP for a medical products provider reducing cost by 25% and doubling capacity

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  Sabre Corporation

  Jan 2014 - Oct 2017

  Global Leader | End User Computing - EUC | Tech Strategy | IT Insourcing

  Led all aspects of employee computing and office IT (laptop, O365, mobile, telephony, collaboration, WebEx, conference rooms, field support, executive support, call centers, tech bars, global office, and network management and support)Insourced EUC: built a 100-person, $45 million End User Computing organization supporting 12,000 employees.Transformed end user computing from a simple, outsourced offering to a lower-cost, metrics-driven, high-touch service that employees loved.Lowered cost 33% while improving service resolution time from three days to seven minutes.Delivered cloud migration for WebEx, Cisco Unified Communications and Office365.Created a business operations team to handle $45 million in vendors, payables, billback and worldwide leasing agreements. Managed two international call centers and led teams in 10 countries.Led a call center robustness program, improving network and uptime in 13 sites.Oversaw infrastructure migration PMO, reducing annual technology spending by $6 million. Show less

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  AIG

  Nov 2017 - Nov 2021

  Global VP of Employee Services | Storage

  Led global employee services product and strategy team for 65,000 employees.Includes ES product strategy, product management, laptop and monitor procurement and inventory, vendor management, BU relations, transformation leadership. Managed laptops, mobile, VDI, Windows, Office, Teams, WebEx, Citrix, employee workspaces, etc...Spent 1.5 years based in Japan and Singapore leading storage, AWS, and Citrix transformation programs.Extensive international experience (Japan, Singapore, Malaysia, Hong Kong, Philippines). Led worldwide Storage as a Service program to move all storage to Dell management and ownership - providing a substantial cost reduction (based in US and Japan). Show less

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  VMware

  Nov 2021 - Nov 2023

  Business Solutions Strategist

  Work with the largest US VMware customers to provide strategic technology solutions for complex business challenges. Provide core sales and product teams with a strategic view of customers and industries focusing on both competitive challenges and the realities of IT operations (my former career).Focused on Gen AI solutions and hybrid cloud in financial services and pharma.Partnered with VMware customers as an advisor to deliver business-driven technology strategies that lead to digital transformation. Focus on migration to the cloud, enterprise infrastructure, employee services, software-defined networks, and application optimization.Consistently beat sales plan. Show less

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  Broadcom Software

  Nov 2023 - now

  Service Delivery Executive

  Primary customer contact for all post-sales support and professional services. Lead / PMO Broadcom Service Delivery and consulting teams to provide enterprise-level support and services to our Tier 1 customers in financial services and insurance.

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  Broadcom

  Sept 2024 - now

  Product Manager - Datacom

  Part of the core team who guide and support Datacom, one of Broadcom's two mainframe database products. As Product Manager I focus on customer needs and bring these to the overall product team.