Sara Jones

Experience

• 

  Allstate

  Sept 2003 - now

  •Managed multiple employee, customer and agent facing technology support teams.Effectively coached and developed employees for current and future professional opportunities.•Actively pursued new lines of work to enhance the customer experience while also strengthening the support provided.•Reduced team and department financials by streamlining processes within teams and the footprint of the department in the building.•Established and maintained virtual relationships with business and technology partners. Show less

  • Processing Solution Design Lead Consultant

    Apr 2021 - now

  • Process Re-Engineering Lead Consultant

    May 2018 - Apr 2021

  • Operations Service Manager

    Jan 2015 - May 2018

  • Team Leader

    Jan 2007 - Jan 2015

  • Inside Auto Claims Adjuster

    Feb 2005 - Jan 2007

  • Insurance Processor

    Sept 2003 - Feb 2005