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Emily Been

Emily Been

Customer Service Representative

Followers of Emily Been177 followers
location of Emily BeenGreater Coventry Area

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  • Timeline

  • About me

    Business Analyst at Coventry Building Society

  • Education

    • Coventry University

      2007 - 2010
      Psychology Bsc(hons) Psychology

      During my time at Coventry University I also completed additional modules in Introduction to Counseling, Child Psychology and Employee Integration in the Workplace.

  • Experience

    • First Retail

      May 2005 - Sept 2006
      Customer Service Representative

    • Blockbuster

      Jul 2007 - Jan 2011
      Manager on Duty

    • Coventry Building Society

      Jan 2011 - Jul 2012
      Telephone Advisor

    • Coventry Building Society

      Dec 2014 - now

      • Business Analyst

        Jul 2022 - now

      • Junior Business Analyst

        Mar 2021 - Jul 2022

      • Telephone Support Manager

        Aug 2018 - Feb 2021

      • Customer Service Team Manager

        Oct 2017 - Jul 2018

      • Telephone Support Advisor

        Jul 2012 - Oct 2017

      • Online Content Assistant

        Dec 2014 - Jun 2015

  • Licenses & Certifications

    • Certified SAFe® 6 Product Owner/Product Manager

      Scaled Agile, Inc.
      May 2023
      View certificate certificate