Dana Schubert

Experience

• 

  Chick-fil-A Restaurants

  Jun 2022 - now

  As an Operations Lead, I drive operational excellence by optimizing efficiency, developing team members, and ensuring an outstanding guest experience. I oversee scheduling, labor management, and cost control, balancing profitability with service quality. My role includes coaching and leadership development, enhancing team performance, and streamlining processes to reduce waste and improve order accuracy. By focusing on strategic resource stewardship and financial oversight, I help create a workplace that prioritizes both team success and business growth. Show less Spearheaded project initiatives, successfully managing a cross-functional team of 100+ individuals, demonstrating exceptional leadership in guiding and supporting team members to consistently meet and exceed performance targets. Cultivated leadership excellence, fostering a robust organizational culture. Drove organizational growth and resource optimization, implementing scalable management systems for long-term success. Championed core values for team alignment with organizational goals, promoting continuous improvement. Excelled in strategic planning, stewardship of resources, and setting high standards of integrity and performance. Show less Managed a 75-person team to ensure top-notch operations and customer service. Trained employees on company standards, adopting a consistent quality management approach to maintain quality across services. Allocated tasks for optimal team efficiency and productivity. Oversee inventory to align with customer needs, minimizing excess through strategic supply chain management and just-in-time inventory practices. Worked with management to refine operational processes and improve customer experiences. Show less Prioritized guest experience and set clear team goals within a dedicated business unit, leading initiatives to enhance customer satisfaction and operational excellence. Ensured compliance with all operational standards, excelling in task execution through meticulous project planning and execution strategies. Monitored and controlled labor, food, and supply costs, applying cost management principles to optimize resource allocation and budget adherence. Embodies selflessness, positivity, reliability, professionalism, and problem-solving skills, fostering a collaborative and educational environment. Show less

  • Operations Lead

    May 2024 - now

  • Senior Team Lead

    Sept 2023 - May 2024

  • Team Lead

    May 2023 - Sept 2023

  • Team Captain

    Jan 2023 - May 2023

  • Team Member

    Jun 2022 - Jan 2023