Richard De Guzman

Experience

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  Ubix Corporation

  May 2008 - Aug 2008

  TECHNICAL SERVICE ENGINEER

  *Provides solution and support for maintaining, and troubleshooting copiers and printers.*Supports, monitors, tests and troubleshoots hardware and software problems pertaining to copiers and printers.*Provides assistance to user that pertains to copier and printer.*Also provides networking support for copiers and printers.

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  PERSONAL COMPUTER SPECIALISTS, INC

  Aug 2008 - Apr 2009

  DESKTOP SUPPORT ENGINEER

  *Provides 24x7 Support for US/ Australia Productions applications of Citigroup BPS Philippines.*Supports, monitors, tests and troubleshoots hardware and software problems pertaining to workstations.*Performs repairs to Desktop systems, provides end users support based applications and provides desktop hardware and operating system support.*Isolate and work-out problems of users thru phone and Remote Access tools such as Remote Desktop Connection, Net Meeting and VNC.

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  Phil-Data Business Systems, Inc.

  Aug 2009 - Aug 2010

  PRODUCT SUPPORT ENGINEER

  *Provides wide support for an IT works.*Supports, monitors, tests and troubleshoots hardware and software problems.*Configure and manage different types of server like active directory server and exchange server.*Repair hardware parts including on board-parts. *Provide support for all types of IT equipments and products.

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  [24]7.ai

  Sept 2010 - Aug 2018

  ⴲ Engineering of SA-related solutions for various project and operational needs.ⴲ Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.ⴲ Install and configure systems such as supports IS infrastructure applications or Asset Management applications.ⴲ Develop and maintain installation and configuration procedures.ⴲ Contribute to and maintain system standards.ⴲ Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.ⴲ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.ⴲ Perform regular security monitoring to identify any possible intrusions.ⴲ Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.ⴲ Perform regular file archival and purge if necessary.ⴲ Manage user accounts per request.ⴲ Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.ⴲ Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.ⴲ Upgrade and configure system software that supports IS infrastructure applications or Asset Management applications per project or operational needs.ⴲ Perform periodic performance reporting to support capacity planning.ⴲ Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as require Show less

  • Server Infrastructure Management Engineer

    Jan 2016 - Aug 2018

  • Engineer - Nework Services

    Sept 2010 - Dec 2015
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  Conduent

  Aug 2018 - Jan 2021

  Windows Server Administrator
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  Accenture

  Jan 2021 - Apr 2024

  • Infra Transformation Specialist

    Mar 2023 - Apr 2024

  • Senior Analyst

    Jan 2021 - Mar 2023
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  InteLogix

  Apr 2024 - now

  Cloud Architect