Patrick Spitzer, MBA, PMP

Experience

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  Best Buy

  Nov 2005 - May 2010

  Geek Squad Agent/Computer Sales
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  Ease Technologies

  May 2010 - Feb 2013

  Network Technician II

  Provided IT support for Public Safety agencies' computer and telecommunication systemsOn-call 24/7 including weekends and provided remote desktop support over the phone and through remote connection softwareMaintained and deployed workstation systems and mobile computing solutions.

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  Blackbird Technologies

  Feb 2013 - Jun 2013

  Systems Administrator

  Provided Tier I and II support to local and remote users.Implemented SCCM 2012 system and began deployment.Managed servers, workstations, and network equipment.

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  Intergraph

  Jun 2013 - Apr 2014

  System Engineer

  Provided 24/7 systems support for Washington D.C. public safety agencies.Tasks:- Maintain and troubleshoot issues in person and remotely on servers and workstations- Develop, advise, and execute upgrade, maintenance, and installation projects- Train local help desk staff on troubleshooting and repair procedures

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  TJ Westlake

  Apr 2014 - Jun 2018

  Overseas Deployment Lead/Systems Deployment Specialist III

  - Managed team of 22 system installers traveling worldwide on deployment assignments- Performed hiring interviews, onboarding, and managed training and development for new and veteran installers- Stood up new Consular section in Porto Alegre ahead of schedule- Managed move of U.S. Embassy London involving over 400 man hours and $150k of equipment on schedule and with no service outages- Documented SOPs - Analyzed documentation needs for installers and tasking document creation, testing, and verification to ensure accurate procedures were being performed in the field- Coordinated with other contract teams to create cross-training and collaboration opportunities - Conducted meetings with high-level State Department officials. Typically covering upcoming deployment and training initiatives- Traveled worldwide to provide on-site software and hardware training and workstation deployments to Consular section staff ranging from basic staff to Consular management- Worked with development teams to develop and execute testing and validation of new hardware, software, and patches- Deployed HP server clusters and SANs in multiple locations- Advised local IT staff on Active Directory maintenance and Group Policy best practices- Updated and tested images for deployment in the field- Maintained Sharepoint site for deployment teams – Updating content and changing design layouts based off of project needs Show less

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  MicroStrategy

  Jun 2018 - Mar 2019

  IT Support Manager

  - Managed all activities related to the staffing and operation of the Information Systems Helpdesk and Hardware Teams supporting 2,500 employees, corporate events, and AV functions- Grew team to 5 full-time technical IT support staff and 2 part-time Genesys Works interns- Mentored and provided technical training of staff to ensure staff development- Defined and implemented support SLAs, averaged 95% compliance across 5 ticket categories with 6 metrics- Planned and migrated company from Skype for Business and Microsoft Teams to Slack- Implemented help desk functions into Slack allowing users to more easily submit tickets, receive automatic answers to common questions, and contact the support team without VPN access- Completed Windows 10 1709 and Mac OS X Mojave UAT and deployment projects- Served as SME for $1M Fuze phone system deployment project to 30 corporate offices- Implemented new computer upgrade process that reduced hands-on time by 60% and improved hardware returns by 40%- Audited Office 365 and Adobe licenses monthly, reducing assigned licenses and associated costs by 10%- Met with department leaders and CXOs to ensure IT support needs were being met- Updated change management procedures to ensure all engineers were aware of updates to policies and practices- Performed requirements collection and vendor selection for 3x $150k AV system upgrades- Reviewed and updated onboarding and termination processes of incoming and departing employees, reducing LOE by 50% and significantly reducing security vulnerabilities from departing employees- Developed unused SCCM/Parallels management system into a critical tool for software deployments and policy enforcement Show less

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  Zachary Piper Solutions

  Jun 2019 - Jan 2020

  Information Technology Service Desk Manager
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  Exostar

  Feb 2020 - Mar 2022

  Corporate Information Technology Manager
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  ValidaTek, Inc.

  Mar 2022 - now

  Senior Information System Manager