Claude Naidoo

Experience

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  Altron Digital Business

  Oct 2002 - Mar 2009

  Microsoft Operations Supervisor

  Key Responsibilities:Supervision and Management of Operations Team and Software Licensing Business UnitAssist with internal sales of products, services and solutions to existing and new customersCustomer Engagement at Executive level with Account Managers to introduce company profile, products, services and solutionsSoftware Licensing contract managementExplanation of contract content to customersDrafting and signing of Microsoft contracts Assist with quotations and Licensing information to new and existing customersRespond to telephonic and e-mail queriesResponsible for responding to tenders and managing the tender process to completion1st point of for Microsoft SA and EOC (European Operations Centre)Downloading and creating customer specific monthly price listsUpdating of customer and agreement information on portals and internal systemsService Request Management Logging and tracking with Microsoft EOCPreparation of customer license reconciliations, audits and agreement renewal proposalsResponsible for training Operation team on licensing changes if and when applicableResponsible for long term forecasting for customers, providing multiple year overview and indicative costs for budgeting purposesJoint Venture Partnership Management:Assist Joint Venture Partners with:QuotationsCustomer ReportsPlacing of OrdersCustomer License ReconsService Request ManagementContract ManagementCustomer ProposalsTelephonic and e-mail product queriesMVLS AdministrationInternal IT Helpdesk Administrator:Providing 1st line technical support for internal and external Bytes Employees Show less

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  Dimension Data

  Feb 2010 - Aug 2010

  Microsoft Licensing Sales Specialist
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  First Technology

  Oct 2015 - Jun 2018

  Internal Key Account Manager

  Responsible for the procurement of orders on the Microsoft PortalsChecking that costs and invoice amounts are correct before billing customersPurchasing of forex for all completed ordersService Request Management Logging and tracking with Microsoft EOCProcessing of ESA Fees for Internal and External Account ManagersEnsuring that all orders placed are invoiced by Procurement within a 24 hour SLAResponsible for uploading marketing opportunities on the Microsoft portal (PSX)Generating marketing reports for management off the Microsoft portal to update and close opportunitiesCreating and updating monthly reports for Microsoft Cloud Services across the Sales and Services divisionsMonitoring and Updating progress of Cloud Services via the Microsoft Portal (FastTrack)Maintaining Microsoft Operational Readiness Certification on a regular basis (As and when required)Respond to all internal queries regarding order status and pricing and updating Internal and External Account Managers accordingly Show less

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  First Technology KwaZulu Natal (Pty) Ltd

  Mar 2019 - now

  Senior Microsoft Licensing Consultant & Software Solutions Specialist

  Enterprise Microsoft Licensing and Operations SpecialistPreSales, Sales and Account Management PreSales and Sales for SUSE Linux & RedHat CustomersVendor Relationship Management across multiple vendors including, Google Cloud, Binary Tree, SYNAQ, KnowBe4, SUSE, RedHat Linx, to name a few.Responsible for ensuring the accurate forecasting of divisional software, timeous portal management, PCCs and consumption requestsResponsible for ensuring growth and LSP market share within the Microsoft Volume Licensing spaceFocus on MPSA, CSP and Enterprise customers - Across both Public and Commercial SectorsResponsible for providing product, promotion, and pricing information by clarifying customer request, selecting appropriate information, forwarding information and answering questions.Uncover, engage and close cloud opportunities across all customer verticals for Azure, Dynamics and Modern Workplace solutionsProvision of licensing solutions over multiple platforms including AWS, Sophos, MIMECASTProviding assistance with driving initiatives i.e. Windows End of support, O365, Azure, Mobility etc.Responsible for ensuring timeous renewals and managing annual revenue targets, aligned to T-36 process.Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems.Upselling into existing customer base by recommending new solutions and technologies to sales team and customers Show less