Carsten Herder

Experience

• 

  Siemens

  Feb 1990 - Aug 1993

  Rollout Engineer

  - Rollout and maintenance of PDH transmission equipment, EWSD switching systems for Deutsche Telekom- Wireless C-Network BTS installation and commissioning for Deutsche Telekom

• 

  O.tel.o

  Jun 1995 - Apr 1999

  Service & Maintenance Engineer

  - Installation and maintenance of CISCO CPE Routers, Switches and PABX’s- Integration and maintenance of high performance switching data equipment of ATM switches, Frame Relay/X.25/IP Packet Nodes- Responsibility for Voice integrations for Enterprises during the deregulation of the public voice market in Germany- Voice specialist and technical project manager for installation as well operation of network equipment and transmission networks for CeBIT exhibition 1998 and 1999

• 

  O.tel.o Arcor

  Apr 1999 - Oct 1999

  Realisation Manager

  - Pre- and post-sales consulting for key customer like Volkswagen or Allianz Insurance- Technology and implementation clarifications with customer- Work Order coordination and preparation of Installation orders for the technical department- Responsibility of Cost controlling, installation monitoring and reporting for the implementation of projects- SAP-Reservation for network equipment, CPE, installation material and transmission lines

• 

  Dolphin telecom

  Oct 1999 - Nov 2005

  - Leadership of the department central operations with the groups network management center, provisioning & reporting, optimization & quality, support & logistic and central switching- Responsibility for around 15 staff, with regular personal appraisal agreements- Full responsibility of Budget planning and controlling of round about 2,5 M€/p.a.- Responsible to execute cost savings which are developed by Controlling and department leadership- Quality & clarification meetings with Key Customer like Mercedes Benz, Bayer, Thyssen, etc.- Project management and resource planning- Process Management of all Operation processes- Responsibility for technical customer care hotline- Development of Operational policies like Backbone restructuring, Repeater Operational concept, Operational concept, logistic concept, Process for Customer complaints & network disturbances, Storage of data in Operational Folder policy, safety defects policy, disaster recovery policy, etc. Show less - Leadership of the department regional network operation west with the work-groups switch operation, field operation and regional optimisation- Responsibility for around 25 staff and budget of round about 4 M€/p.a.- Overall responsibility to guarantee the network availability of the analogue PAMR network and digital TETRA network- Operational acceptance of new built digital network elements and support Network build activities like Site evaluation, Line of site test, etc.- Responsible for on call planning, regional staff coordination, staff training organisation, personal appraisal agreements- Organization and leading of regular team meetings- Development and Controlling of operational KPI- Reporting of Network quality and operational problems in Operation Leader Meetings together with CTO Show less - Responsible for switch build up of the MSO (Mobile Switching Office) in Frankfurt and Cologne- Planning, build up and budgeting of each MSO- Clarifications with subcontractors, landlords and government- Organisation of status meetings for construction and installation- Cost controlling of Build projects - total budget of each MSO ~1,5 M DM (~0,75 M€)- Responsible for all installation decisions like Diesel Generator, Air Conditioning, Battery Back-Up, Cross Connectors, wires, raised floor, etc. Show less

  • Director Central Operations

    Jan 2001 - Nov 2005

  • Director Regional Operations

    Apr 2000 - May 2001

  • Project Manager Network Build

    Oct 1999 - Apr 2000
• 

  Huawei Technologies

  Jan 2006 - Apr 2009

  Responsibility for Managed Service and Business Process Outsourcing offers to customer and key accounts. Past and ongoing projects:o Meteor Ireland Q4/2007o BT Wimax Q3/2007o T-Mobile Austria Q3/2007o TDC Denmark Q2/2007o Novator Iceland Q1/2007o T-System Germany Q1/2007- Responsible to develop the EU Service Delivery Strategy- NOC Setup in Europe with evaluation of premises (location and country), Infrastructure, OSS Tools, Processes and staff- Evaluation of Strategic Partnerships for a NOC setup- Responsibility of Managed Service implementation projects- Evaluation of Operation Support Systems like, Service Management DB, Network Management Systems, Performance Management Tools or Inventory Management DB Show less Responsibility for Managed Service and Business Process Outsourcing offers to customer and key accounts. Past and ongoing projects:o Kabel Deutschland Q4/2006o Orange Netherlands Q3/2006o P4 Poland Q2/2006o Telefonica Germany Q2/2006o Intelicom Germany Q1/2006- Responsibility for solution development, solution pricing and clarification for all Managed Service offers in Europe- Service Business Development of Managed Service in Europe and the coordination with the Headquarter in Shenzen/China- Evaluation of Managed Service partner for NOC, Field Operations, Customer Care and Hosting- Part of world wide Managed Service development group for establishment of MS strategy on ITIL/eTOM frameworks- Contract Management- Market research and competitor analysis Show less

  • Director Managed Service Delivery Europe

    Feb 2007 - Apr 2009

  • Deputy Director Managed Service Europe

    Jan 2006 - Feb 2007
• 

  Ciena

  Apr 2009 - Mar 2012

  -Service Account Management foro Hub Region Germany, Switzerland & Turkey with customers like:o Swisscom, T-Systems/Germany, Sunrise/Swiss, Unitymedia, Eunetworks and Channel Partnerso Hub Region Southern Europe- Acts as the key pre-sales services support to the Regional Service Director organization managing pre bid services pricing on all regional deals- Responsible for Services product positioning, general sales strategy, pricing and comprehensive deal margin analysis, comparative pricing analysis, and contract term negotiation and closure (including Professional service deals)- Analyzing business issues related to worldwide services sales effort in collaboration with Services Marketing and Sales Operations- Management of services deal development process supporting Companies sales effort- Support customers or prospects RFx services responses- Work in collaboration with Product Sales and Business Management team members to develop comprehensive and competitive solutions that meet customer needs, while maximizing gross profit- Develop and lead comprehensive services sales strategies to close new sales opportunities with local product account teams and Business Managers- Work in close coordination with Sales Management, Finance, Legal and Marketing to ensure all areas of the commercial deal have oversight, understanding and appropriate approvals- Work closely with the product account team and Business Managers to negotiate and close contracts with customers to ensure Ciena maintains an advantageous position in all deals- Work with Services Sales leadership to exceed Quarterly and Annual services sales targets- Individual Sales booking target regarding the assigned Hub Region- Sales FY’11 Success:o SLA renewal responsibility of 8,6M US$ p.a.o 2,5M US$ Professional Service Booking in Hub Germany/Switzerland/Turkey increase 425%, in Southern Hub increase 187%o Closing of a Managed Service Deal for a European operator of 1M US$ - total Services 2M US$ Show less Territory Service Management (Delivery) foro Hub Region Norway, Iceland, Finland, Sweden, Denmark, Germany, Switzerland & Austria- Development of Service strategies per customer assigned within the Territorial region to ensure profitability, sustainability and growth on all assigned accounts- Financial management and budgeting regarding P&L and assigned yearly Budgets- Contact for all Service business relevant to assigned customers within the region- Negotiation and closure of customer Service contracts in collaboration with Commercial & Business Management team- Conduction of formal initiation of new programs and projects to ensuring all relevant stakeholders internally and customer understanding and taking ownership for the deliverables required by the agreed commercial terms- Coordination of activity and resources requirements to develop project plans & schedules to meet deliverable requirements (specification, time, cost and quality)- Monitoring and controlling activities of the program team or external Service providers to coordinate and track field activity through the implementation of work packages- Leadership and facilitate frequent review meetings between relevant customer operational groups and cooperate groups- Leadership to review of lessons learned to foster a culture for continual improvement- Initiation, tracking and monitoring of on-going maintenance and support service for each account assigned within the respective region- Responsible to actively track program revenue streams and contribute to the on-going development of new revenue opportunities, both product and services- Identify customer pain points and offer Professional Services to close lack of knowledge and lack of experience- Service Sales responsibility with Rfx Biddings within the Territory- Fulfillment of Professional Service Sales targets with the Territory- Professional Service Product positioning at customer assigned Show less

  • Service Account Manager Central & Southern Europe

    Jun 2010 - Mar 2012

  • Head of Territory Services DACH & Nordics

    Apr 2009 - May 2010
• 

  ZTE

  Apr 2012 - Nov 2013

  Director Managed Service Delivery Europe

  Sales Support of large telco Managed Service Bidding Projects. Design and delivery set-up of MS programs.

• 

  MEDIA BROADCAST GmbH

  Dec 2013 - Apr 2014

  Project Manager/Consultant

  Field Service Outsourcing Consultant for special Projects in the Telecommunications Field

• 

  Verizon Enterprise Solutions

  May 2014 - Mar 2024

  GSO Director

  Global Service Organization Director for large Enterprise Accounts in DACH

• 

  HCLTech

  Mar 2024 - now

  GSO Director