Deep Enrich
Vikram Raja
79 followers
Hyderabad, Telangana, India
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About me
Senior Process Associate | Customer Service & Operations
Education
Krishna University, Machhlipattanam
2016 - 2019Bachelor of Science - BS Zoology/Animal Biology
Experience
Tata Consultancy Services
Feb 2021 - nowDomain: - BFSI (Insurance and Pensions UK) (Llyods Bank Market)Role: - Premiums allocations and ensuring smooth transactions processes for the client. Promptly resolve customer concerns and enquiries via Email / Correspondence. Perform in-dept investigations for Breach of BAU process. Flagging wrong transactions, allocations, Trainer, Work guides drafting, Query resolutions. Domain: - BFSI (Insurance and Pensions UK) (Llyods Bank Market)Role: - Premiums allocations and ensuring smooth transactions processes for the client. Promptly resolve customer concerns and enquiries via Email / Correspondence. Perform in-dept investigations for Breach of BAU process. Flagging wrong transactions, allocations, Trainer, Work guides drafting, Query resolutions.
Senior Process Associate
Aug 2024 - nowProcess Associate
Feb 2021 - Aug 2024
Licenses & Certifications
- View certificate
EF Standard English Test
United Latino Students AssociationApr 2023
- View certificate
Google IT Support Certificate (2023-)
CourseraAug 2023 - View certificate
The Bits and Bytes of Computer Networking
CourseraJun 2023 - View certificate
IT Security: Defense against the digital dark arts
CourseraAug 2023 - View certificate
System Administration and IT Infrastructure Services
CourseraAug 2023 - View certificate
Technical Support Fundamentals
CourseraJun 2023 - View certificate
Operating Systems and You: Becoming a Power User
CourseraJul 2023 - View certificate
Google IT Support Specialization
CourseraAug 2023
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