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Gloria Hardee Ed.D

Guest Service Manager

1000 followers

Greater Orlando

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Timeline
About me
Leadership Coach; Instruction and Curriculum Manager; Human Resource Consultant
Education
- University of Central Florida
  2010 - 2014
  Doctorate 2014 Higher Education Leadership
  The Higher Education track in the University of Central Florida Education PhD program was chosen for my career as scholars and leaders in higher education with the Disney Company. This doctoral degree broadens the analytical skills necessary to contribute to the advancement of the field of higher education through research, administration and teaching. The program included intensive study of the organizational and policy issues influencing the diverse sector comprising contemporary American… Show more The Higher Education track in the University of Central Florida Education PhD program was chosen for my career as scholars and leaders in higher education with the Disney Company. This doctoral degree broadens the analytical skills necessary to contribute to the advancement of the field of higher education through research, administration and teaching. The program included intensive study of the organizational and policy issues influencing the diverse sector comprising contemporary American postsecondary education. Show less
- Nova Southeastern University
  1990 - 1995
  Master of Business Administration (M.B.A.) Business
  The M.B.A. in Management program with Nova Southeastern features a modern, forward-thinking curriculum which prepared me to meet the demands of the world's volatile marketplace. The market-driven curriculum provided essential understanding of how business works–from administrative and operations perspective, to management and marketing. Graduation was marked with a new skill set that increased my marketability and added immediate value to my role and company.
Experience
- Walt Disney World
  Aug 1983 - Jan 1989
  Guest Service Manager
  Responsible for the overall operational areas including scheduling, training, budgeting and maintenance. Areas worked included Walt Disney World Transportation and Guest Service Manager for Attractions, Custodial, and Food and Beverage. Responsibilities include: Cast excellence, training and development of all Cast members and managers in location, financial responsibilities, budgeting, sales and labor.
- Walt Disney Parks & Resorts
  Jan 1989 - Nov 2007
  Operations Manager
  Oversee the Operations in Transportation, Attractions, Custodial, Entertainment, Costuming and Cosmotology throughout Walt Disney World Resort.
- Nova Southeastern University
  Sept 1996 - Dec 1999
  Adjunct Professor
  Facilitate face to face higher education classes for business management students bridging the academic concepts with real world knowledge and experiences. Classes include: Introduction to Business Management, Marketing, and Advertising.
- Universtiy of Central Florida
  Aug 2004 - Jan 2010
  Adjunct Professor
  Adjunct Professor for the Rosen College of Hospitality for University of Central Florida. Classes: Managing the Guest Expericne in the Theme park and Attraction Industry and Contemporary Issues in the Theme park and Attraction Industry.
- Walt Disney Company
  Nov 2007 - Nov 2017
  Disney Internships and Programs Education Instruction and Curriculum Manager
  Responsible for the leading the Instruction Team and conducting teaching effectiveness reviews with the education team and the Disney University Leadership classes. Business relationships with higher education institutions faculty and administrators within the United States and throughout the world.
- Seft Employed
  Dec 2017 - now
  Leadership Coach and Consultant
Licenses & Certifications
- Diversity, Equity and Inclusion in the Workplace Certificate
  University of South Florida
  May 2021
  View certificate
- Post-Crisis Leadership Certificate
  USF Corporate Training and Professional Education
  Jul 2020
  View certificate

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