Austin Sisson

Experience

• 

  Geek Squad

  May 2011 - Jun 2015

  Field and Online Support Agent

  - Contributed to the development of the online support channel by identifying trends, strengths, and opportunities - Resolved high-level escalations related to online and field services by working directly with clients and relevant teams to provide quality solutions- Provided field and remote technical support for clients across the country with various technology issues..- Provided on-site consultation and technical support for local clients- Part of a team that was among the top in the company in client satisfaction Show less

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  Tracks Data Solutions

  Jul 2015 - now

  Senior Software Developer

  - Develop and maintain various web applications, native apps, research tools, interactive guest engagement displays, and websites for international zoo, aquarium, and animal welfare communities.- Leverage numerous PHP and Javascript frameworks and toolsets including Laravel, Angular, Node, OctoberCMS, Alpine.js, Vue.js, Backbone.js, Drupal, and CodeIgniter.- Leverage multiple CSS frameworks and toolsets, primarily Tailwind, Bootstrap, and Materialize.