Jessica Colley, CAPM

Experience

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  ITutor.com Inc.

  May 2016 - Sept 2017

  Scheduling Coordinator

  Managed schedules of 50+ tutors and students to keep all shifts properly staffedOrdered & stocked adequate office supplies by monitoring inventory levelsCoordinated with supervisors and peers to develop and execute production plansMonitored workflow and schedules to ensure timely delivery Entered data into scheduling software to keep all executive calendars updatedUtilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management teamChecked accuracy and integrity of system information and located missing details Show less

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  Nelbud Services, LLC

  Sept 2017 - Feb 2022

  Performed ongoing operational analysis to streamline processes and improve division performance while executing routine responsibilities in a customer-facing role. Scheduled & coordinated jobs through strategic planning by monitoring frequency requirements per NFPA 96 code (industry standard), identifying staffing needs and dispatching technicians for emergency service calls. Continuous learning of the fire protection industry and the advanced technical systems serviced exclusively by the Technical Services Division. Key Achievements:-Assisted with the stand-up of the Technical Services Division by establishing and monitoring adherence to division standards, as well as providing ongoing training to technicians-Organized data formats by establishing new service codes to identify recurring vs non-recurring revenue and various subcategories of each-Created & maintained new inventory codes in order to collect consistent, clean data for analysis & inventory tracking--Developed and maintained inventory management system to track historical & current inventory data to project future inventory needs-Built-out Technical Services Dashboard - a custom, holistic dashboard to drive business directives and identify areas of improvement, organized by recently established service codes--Collected, cleaned and analyzed data and worked closely with senior executives to evaluate division performance against KPIs --Identified areas of improvement in order to streamline processes, improved quote generation (for non-recurring work) by 100% and quote approval rating by 50% -Streamlined processes--Assisted in writing protocols for sales and operations to improve efficiency of cross collaboration in customer lifecycle--Oversaw contract verbiage and format for all sales contracts pertaining to the Technical Services Division in order to maintain consistency within new data format--Worked closely with technicians and senior executives to ensure consistent data collection Show less Effectively managed resources and staff to ensure on-time delivery of time-sensitive services while simultaneously managing work streams from multiple divisions, onboarding & training new employees and cross-collaborating with other departments to improve organizational efficiency by automating redundant/manual processes. Developed and maintained reports and dashboards to inform senior executive teamKey achievements:-Compiled current business intelligence data into weekly status reports & prepared monthly forecasts to determine on-time delivery of current jobs and predict future month's performance by gathering data and performing analysis to support company-wide analytic needs-Presented key findings to stakeholders & senior executive team by transforming raw data into pivot tables and other visualization tools-Collected, tracked & organized data to prepare weekly reports of division performance-Developed and help implement strategic initiatives for improved efficiency and productivity.-Strategically planned and scheduled jobs by documenting labor hours and improved gross margin by 10%-Collaborated with cross-functional teams to plan daily activities & operations to meet targets, resolve conflict and reduce risk-Provided effective quality control oversight and eliminated downtime to maximize revenue. -Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates. Show less

  • Technical Services Coordinator

    May 2019 - Feb 2022

  • Regional Coordinator - KEC Department

    Sept 2017 - Feb 2022
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  Peyton Resource Group

  Oct 2021 - Jul 2022

  Risk Analyst / Project Coordinator

  Contracted to perform analytical work with the Chief of Staff team at a large bank in San Antonio, TX.Assisted with solving organizational problems by analyzing processes, workflows & systems to identify solutions to improve employee satisfaction and increase visibility of executive leadersDeveloped and assisted with execution of newly remodeled communication strategyEvaluation of deck content to ensure accuracy and improve verbiageTracked and monitored action items & deliverables while escalating as needed Show less

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  LCRA

  Jul 2022 - now

  Project Analyst II

  Using established procedures and practices, performs project support services for multiple project managers with primary day-to-day responsibilities including analysis of financials and forecast validation; schedule maintenance; purchase requisition creation; project set up in ERP system; and troubleshooting project issues that arise throughout the project lifecycle. Proficiency in all areas of project support and controls techniques and systems in order to solve complex scheduling and cost tracking problems. -Performs project control functions such as developing project plans, monitoring and communicating project costs and accounting, preparing progress reports, coordinating contract documents and setting up and maintaining project documents. Works with the project manager to track progress, maintain and update project schedules.-Identifies, researches, and documents variances or discrepancies and monitors and communicates project status and information to project managers-Resolves scheduling issues, resource conflicts, costs, accounting structure and escalates as needed-Ensures that projects are carried out in accordance with all applicable company policies/procedures.-Reviews and analyzes the business case with the project manager and team members. Works with the project stakeholders to capture and document the business requirements and desired end-state for the project.-Communicates with project managers and stakeholders, to ensure accurate and timely dissemination of information.-Supports continuous improvement throughout the PMO by advising on the interpretation of project control policies, programs and procedures in order to develop new project delivery practices that improve overall productivity within the PMO.-Advanced knowledge in the department’s use of project management tools and software-Knowledge of project management methods and concepts, project scheduling principles, budgeting and cost management, work management systems and methodologies Show less