Franny Johnson, MPA

Experience

• 

  Barnes & Noble, Inc.

  Jan 2000 - May 2007

  Department Manager
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  Starbucks

  May 2007 - Jan 2014

  General Manager

  Within this job role, I monitored the performance of 25 employees and made personnel selections, such as interviewing, hiring, training, evaluating, disciplining, discharging, staffing, and scheduling. One of my key responsibilities was to conduct job evaluations and maintain employee benefits and pay. My notable duties were constantly monitoring inventory needs and P&L which allowed for the management of the store's financial performance. It was me who supervised the training and growth of new Store Managers as well as I coordinated large-scale volunteer events for the Utah area.Below listed are some of my achievements in this role:• Opened flagship store in SLC.• Directed all aspects of operations of numerous 550k profitable stores.• Reduced turnover rate by 20% through recruitment, retention, and recognition programs. Show less

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  Red Butte Garden

  Jan 2015 - Mar 2021

  Volunteer Coordinator

  As a part of this job role, I implemented and established new volunteer orientation and training programs, while supervising the identification and retention of all volunteers. I directed volunteers for multi-million-earning summer concert series, as well as numerous community events and large-scale recognition events. I also developed and implemented all volunteer-related organizational and University of Utah policies and procedures. It is worth mentioning that, I coordinated volunteers across organizations on an interdepartmental level.My accomplishments within this role are the following:• Managed $27,000 concert volunteer sponsorship and $20,000 budget for program administration.• Oversaw all aspects of the volunteer program including recruitment, interviewing, placement, and scheduling of 500+ volunteers. Show less

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  DonorConnect

  Mar 2021 - now

  In this current role, I develop, coordinate, and implement all aspects of Donor Family Services Aftercare, including planning and executing professional communication and continuous support, appreciation, and dedication to organ, tissue, and eye donor families; engaging with organizational initiatives to maintain continuity of care excellence. It is me who facilitates communication between donor families and recipients while managing aftercare support groups and related social media and website communication services. I also collaborate with community partners and the greater transplant community to organize fundraising initiatives for Donor Family Services. Furthermore, I supervise volunteer programs, including interviewing, orienting, assigning, scheduling, and communicating for all department needs across the organization, and conducting the annual volunteer appreciation reception.My achievements/contributions are as follows:• Developed and implemented the first in-house grief support group.• Planned and carried out the annual Celebration of Life Ceremony as well as other honorary activities. Show less

  • Aftercare Manager

    Mar 2024 - now

  • Aftercare Supervisor

    Mar 2021 - Mar 2024