Marta Rola Ramos

Experience

• 

  SANI RESORT

  Jun 2016 - Sept 2016

  Waitress

  - Greet and escort customers to their tables- Present menu and provide detailed information when asked - Prepare tables by setting up linens, silverware and glasses- Offer menu recommendations upon request- Take accurate food and drinks orders- Communicate order details to the Kitchen Staff- Serve food and drink orders- Check dishes and kitchenware for cleanliness and presentation and report any problems- Arrange table settings and maintain a tidy dining area- Deliver checks and collect bill payments- Carry dirty plates, glasses and silverware to kitchen for cleaning- Provide excellent customer service to guests Show less

• 

  Sheraton Prague Charles Square Hotel

  May 2017 - Aug 2017

  Front Office Trainee

  - Ensure accurate and efficient running of Front Desk- Respond to Guest queries in a timely and efficient manner- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities- Arrange amenities for guests who are arriving tomorrow, celebrate birthday, anniversary and honeymoon- Checking in and out guests and assist colleagues- Provide general information about the room, hotel facilities, and provide assistance for restaurant reservations Show less

• 

  St. Regis Hotels & Resorts and The Westin Excelsior

  Jun 2018 - Dec 2018

  Sales Intern

  - Serve as the point of contact for clients and communicate with them by email to respond to questions and requests- Generating reports, preparing proposals, collections details, coordinating with clients- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts )- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).- Assist sales team by managing schedules, filing important documents and communicating relevant information.- Arrange and co-ordinate meetings, events and any appointments.- Interaction with client in regard to leads and hotel needs.- Perform hotel site tours with potential clients- Monitor, screen, respond to and distribute incoming communications.- Design, upload, extract and maintain customer databases.- Load and Manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.- Print reports for each sales managers and submit to Director of Sales.- Ensures all documents produced by the Sales Department are completed accurately and on time.- Respond to complaints from customers and give after-sales support when requested.- Ensure the adequacy of sales-related equipment or material are available at all times.- Other duties as assigned by Director or sales or the management. Show less

• 

  Hilton London Metropole

  Mar 2019 - Sept 2020

  - Build strong relationships with customers to fully understand their needs and expectations- Plan and organize the event from concept to finish in accordance to the client's preferences- Address any dispute that may arise - Work with and give guidance to any possible outsourcing company needed ( Food and beverage , decoration , audio visual, etc... )- Negotiate and upsell any possible services- Monitor delivery of goods and services to ensure contract terms are satisfied - Adhere to legal, insurance and health and safety regulations - Arrange and carry out show rounds - Respond to complaints from customers and give after-sales support when requested.- Perform other related duties as may be assigned or requested by clients Show less

  • Events Manager

    Nov 2019 - Sept 2020

  • Groups, Conferences and Events Sales Executive

    Mar 2019 - Oct 2019
• 

  Hilton London Wembley

  Aug 2021 - Feb 2023

  - Build strong relationships with customers to fully understand their needs and expectations- Plan and organize the event from concept to finish in accordance to the client's preferences- Work with and give guidance to any possible outsourcing company needed- Negotiate and upsell any possible services- Adhere to legal, insurance and health and safety regulations- Arrange and carry out planning show rounds- Attending weekly BEO meetings to ensure that the relevant operations team from the Hotel fully understand the event and requirements in order to meet & exceed guests expectations- Ensure the Group, Conference, and Events (GCE) Planning Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling and upselling techniques, and billings- Attends daily & weekly revenue strategy meetings and implements the decision on a day-to-day basis to maximize the overall yield of the hotel- Creating and updating SOP’s for the Group, Conferences and Events (GCE) Team Show less - Build strong relationships with customers to fully understand their needs and expectations- Plan and organize the event from concept to finish in accordance to the client's preferences- Work with and give guidance to any possible outsourcing company needed- Negotiate and upsell any possible services- Adhere to legal, insurance and health and safety regulations- Arrange and carry out planning show rounds- Attending weekly BEO meetings to ensure that the relevant operations team from the Hotel fully understand the event and requirements in order to meet & exceed guests expectations Show less

  • Senior Groups Conferences and Events Sales Executive

    May 2022 - Feb 2023

  • Groups, Conferences and Events Planning Executive

    Aug 2021 - Jun 2022
• 

  Kimpton Fitzroy London

  May 2023 - Mar 2025

  Events Manager

  - Leading the Events Planning Team - Responsible for the overall assignment of events to the Planning Team - Build strong relationships with customers to fully understand their needs and expectations- Plan and organize the event and group from concept to finish in accordance to the client's preferences- Manage group room blocks, ensuring accurate room allocation and rate management- Leading weekly BEO meetings to ensure that the relevant operations team from the Hotel fully understand the event and requirements in order to meet & exceed guests expectations- Attending weekly Operational Meetings to highlight any important information from the Commercial Team for the following week that the other departments should be aware of- Work with and give guidance to any possible outsourcing company needed- Negotiate and upsell any possible services- Adhere to legal, insurance and health and safety regulations - Arrange and carry out show rounds- Ensure the Events Planning Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling and upselling techniques, and billings Show less

• 

  The Yeatman

  Mar 2025 - now

  Groups and Events Promoter