Marcin Pawlukiewicz

Experience

• 

  Capgemini

  Jul 2005 - Jul 2017

  Operations Delivery Manager responsible for team management, operations delivery and transition for two Clients. Responsibilities:• People management:- teams’ management and development- performance review and monitoring - workload analysis and resources allocation- objectives setting and development plans creation for key resources -team leaders and assistant managers- succession planning- team members recruitment• Global process ownership in P2P tower (EMEA, APAC, LATAM and NA region):- process and scope change implementation and management - transition support as Global Process Owner- ensuring the outsourced processes delivery according to the service level agreements- preparation of ad hoc process analysis upon Client or Capgemini stakeholders request- implementing and driving improvement culture in delivery teams- performing root cause analysis and action plans while facing process issues • Relations with Client:- relationship management between Client and Delivery teams- delivery operations status reporting to key stakeholders on Client end- Client’s requests for change evaluation and management• Finance management:- margin and revenue control- cost monitoring- operations delivery baseline monitoring- contracts input preparation for operations invoicing• Other:- supporting visits of potential Clients - development center workshops for potential team leaders and managers– assessor role- Procurement Community owner in Krakow Center Show less Assistant Manager in Delivery responsible for team management, operations delivery and transition. Responsibilities:- managing team leaders including preparation of the personal development plans and annual performance review- leading internal P2P transition between Delivery Centers- analysis of the key performance statistics- process ownership in procurement area - creating and updating global process documentation- process efficiency measurements for all Delivery Centers: Poland, India, China, Guatemala, Brazil- creating end to end procurement volumetric dashboards to support effective purchasing and process compliance- presentations for potential Capgemini Clients in procurement area Show less

  • Service Delivery Manager

    Jul 2013 - Jul 2017

  • Assistant Manager

    Apr 2010 - Jun 2013

  • Team Leader

    Nov 2007 - Mar 2010

  • Junior Accountant/Accountant

    Jul 2005 - Oct 2007
• 

  Aon

  Aug 2017 - Jan 2020

  Operations Manager

  Pensions Administration Operations Manager responsible for team management, operations delivery and transition; 75 colleagues, over 200 clientsResponsibilities:- teams’ management and development- performance management - talents review and development- team members recruitment- workload analysis and resources allocation- clients’ processes delivery according to the service level agreements- transition planning and processes implementation- work standardization and optimization- improvement culture driving- process quality and control assurance- relationship building and management cross locations Show less

• 

  PwC Polska

  Jan 2020 - now

  • Senior Manager

    Sept 2024 - now

  • Manager

    Jan 2021 - now

  • Senior Consultant

    Jan 2020 - Jan 2021