Aroop Chatterjee

Experience

• 

  Britannia Industries Limited

  Mar 2003 - Nov 2007

  Territory Sales Incharge

  • Ensured proper channel management, i.e maintaining a coordination amongst the channel partners• Maintained a minimum level of stock at the distributor point and ensured its proper liquidation• Achieved targets through implementing scientific methods• Tracked the execution of schemes run by the company by frequent market audits• Ensured timely submission of claims by the distributor to the company

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  Pepsico India Holding Limited(Pepsico International)

  Dec 2007 - Nov 2012

  Customer Executive

  • Customer service i.e, taking calls from the customers regarding product quality, urgent delivery and problems with the company asset and solving their queries by passing on the call to the concerned department• Established coordination amongst the different channels starting from the company warehouse to the final consumer• Improved Distributor productivity and profitability by designing proper routes• Achieved targets, both secondary and primary, by scientific sales techniques • Managed a team of 6 route agents by imparting periodic training sessions and supervision• Assisted the distributor in preparation of monthly claims Show less

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  Udaipur Beverages Limited (Coca Cola)

  Nov 2012 - Dec 2016

  Sales Executive

  • Ensured proper service in case of customer complaints by escalating to the concerned authorities • Assessed proper route operation and achieved secondary targets• Identified gaps in the distribution network and fixed the same• Validated that the company assets are placed at the outlets according to the prescribed norms• Monitored retail outlets ensuring proper care of assets are taking place

• 

  Hamdard Laboratories India

  Dec 2016 - Jun 2017

  Business Executive

  • Helped and supported customers with product-pricing enquiries, quality complaints and expectations• Created new plans for product launch market mapping and surveys• Generated invoices and took payments from clients • Sorted out and transported medicinal products

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  Bed Bath & Beyond

  Sept 2017 - Feb 2018

  Front End Associate

  • Consulted with customers to determine needs, assess personal style and find best-fit items• Generated invoices and take payments from customers • Received incoming calls from customers and forward to proper departments• Arranged new merchandise with signage and appealing displays that encourage customer sales • Assisted management with scheduling and performance improvements• Merchandised displays according to corporate instructions

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  Hinduja Global Solutions

  Feb 2018 - Feb 2022

  Team Lead Manager

  · Managing a team of Customers services associates (inbound)· Listening to their calls, and providing coaching focusing on “did well’s” and “do differently’s”· Ensuring their attendance is updated · Communicating their scheduling preferences and concerns with workforce · Ensuring they are following company policies

• 

  RBC

  May 2022 - now

  Engaging with new and existing clients on a daily basis to better understand their short- and long-term financial goals Monitoring client portfolios to ensure these meet their progress and target requirements Providing tax, income, and estate guidance for clients while being able to answer questions Regularly attending training sessions to stay up-to-date with regulatory or industry changes Assisting with marketing and communications to help grow their customer base Proactively resolving or preventing banking or portfolio problems Educating clients to ensure they understand how their money is being managed Show less

  • Fraud Officer

    Oct 2023 - now

  • Banking Advisor

    May 2022 - Oct 2023