Andreas Dietz

Experience

• 

  Sanofi-Synthelabo

  Jan 1997 - Jan 1999

  Head of IT
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  Altana Pharma

  Jan 1999 - Jan 2003

  Head of Office & Information Systems

  Managing office and information systemsThe unit included office communication (workplace, service desk, and on-site support), research and field-service information systems (including pharmaceutical CRM) as well as databases

• 

  Nycomed Pharma

  Feb 2003 - Mar 2008

  Head IT Service & Vendor Management

  National and International responsibility for service- and vendor management; supplemental responsibility for setup and implementation of IT controlling since 2006.The unit included sourcing strategy, multi-sourcing, contract management, service-management processes (according to ITIL) as well as vendor and provider management.

• 

  SwissLife

  Apr 2008 - Apr 2009

  Head Application Services

  Managing operations unit application services.The unit included application integration and management of insurance applications, middleware, databases, client engineering, and software deployment as well as monitoring and scheduling (production planning).Selection of main duties:• Automation/industrialization• Process responsibility for service-management processes• Account management for application development• Operational year-end processing

• 

  Swiss Life

  Apr 2009 - Oct 2013

  Head IT Infrastructure & Operations / Senior Manager IT

  Managing division IT infrastructure and operations with up to 150 employees via two management levels. The unit included all IT operations including technology and engineering, infrastructure-related application development, and facility management.Selection of main duties:• Strategy development (IT, infrastructure and IT sourcing)• Change management after unit reorientation• Operation and development of IT infrastructure and operation of business applications• Project- and portfolio management• Environmental management• Implementing technological innovations• Increasing cost efficiency through automation and industrializationSince 05/2012 project responsibility for the definition of the IT infrastructure sourcing strategy as well as planning and setting up sourcing initiatives.Advising and supporting IT management in reorientation and reorganization of Swiss Life IT.Managing division IT infrastructure and operations.The unit included all IT operations including technology and engineering, infrastructure-related application development, and facility management.Selection of main duties:• Strategy development (IT, infrastructure and IT sourcing)• Change management after unit reorientation• Operation and development of IT infrastructure and operation of business applications• Environmental management• Implementing technological innovations• Increasing cost efficiency through automation and industrialization Show less

• 

  Axa Technology Services

  Nov 2013 - Dec 2016

  Since February 2014, COO for the strategic initiative “CloudOps” to build and operate secure, hybrid cloud capabilities for the AXA Group. Responsible for defining and implementing a new business target operating model to run Cloud Operations as a business.Additionally responsible for global operations of the Cloud Datacentres, the Transformation office, Finance and HRUntil February 2014, leading the strategic, international application services program.

  • IT Direktor / Regional Head Operations & Application Services

    Nov 2016 - Dec 2016

  • COO Cloud Operations

    Nov 2013 - Oct 2016
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  Axa IT

  Jan 2017 - Dec 2018

  Regional Director Integration, Operations & Transformation

  Head integration, operations & transformation includes:- Service Operation and change management- Service intergation, process Excellence, Operating model- Technical Integration- Systems management- BCM, Risk- and Audit management- Build and Migration to Private CloudMember of the Board of Directors for Axa Services Switzerland

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  Axa IT

  Jan 2019 - Dec 2020

  Director strategic and operational initiatives

  New role as Director Strategic and Operational Initiatives to - further develop the global operating model- Optimize and govern Risk and Audit management processes - manage or support global strategic programs (e.g. Data Centre Strategy, Sourcing Strategyon behalf of global Service & Operations Continued as member of Axa Services Board of Directors for Switzerland

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  AXA Group Operations

  Jan 2021 - now

  Executive Manager Global Service Center Office

  The Global Service Center has the mandate to- control the end2end service delivery - coordinate delivery, integration and inter-operability - govern performance and service improvement for all global IT servicesWithin the Global service center office, the focus is on - Implementing a new global operating model based on SIAM- Managing, reporting and improving global quality of service- Implementing next generation QoS opportunities (AIOps, etc..)- Managing internal and external service providers - Supporting the AXA IT sourcing strategy and implementation for the Global Service Center- Managing Audit, Risk & Compliance for Global Service Center Services Show less