Venkataramanan S

Experience

• 

  Randstad

  Nov 2013 - Dec 2015

  Taking ownership of customer issues reported and problems through to resolution.Diagnosing, troubleshooting and identifying solutions to resolve the issues and following standard procedure for escalation of unresolved issues to appropriate internal teams.Documenting the technical knowledge, with both internal and client level informations for an end to end resolution. Maintaining Network uptime by ensuring that faults are effectively resolved within the period of time.Directing and coordinating with field team to carry out corrective/change activities on site in case field support is required.Undertaking fault rectification, configuration changes, upgrades and node backup activities.

  • Technical Support Engineer

    Aug 2014 - Dec 2015

  • FM Engineer

    Nov 2013 - Jul 2014
• 

  UST

  Dec 2015 - now

  Day-to-day management of the Service Desk function for a subset of customers.Strong Team Leadership, management skills and performance management. Providingexceptional leadership skills, providing personal development, cross training andmentoring to team members.Work to SLA thresholds for incident(s), request(s) and problem(s) Reduce overallincident and request count. Carrying out trend Analysis and Problem management with the ability to work effectively under pressure.Prioritizing and managing the open cases and mini projects at one time. Ensure appropriate standards and procedures are adhered to at all times.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.Ability to balance and plan the short-term actions of the team.Knowledge and understanding of all relevant industry standards.Knowledge and understanding of best practices for service management. Show less Demonstrate database technical functionality, such as performance, security and reliability.Monitor internal system notifications for proactive response, and communication of any outages or system down time.Managing client assets and supporting to end users by providing their required details.Monthly Audit report will be published to client for cost saving and purchased goods.Weekly and Monthly report will be shared to client and highlight the requirements and proposal for upcoming request for assets getting purchased and re-use of existing devices.Each asset will be tracked using the Meraki Service and will be provisioned as per the Policy.Help improve business performance by identifying problematic areas and providing relevant technical solutions.Evaluate the business processes and operations by implementing their subject expertise.Offer consulting services in managing business operations, contribute to specialized knowledge, and provide mentorship.Help identify whether the technical solutions the mentors provide meet the company's requirements.Monitor the testing, development, and implementation of technical solutions.Verify technical information, including the training manuals, user guides, and system requirements. Show less Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks.Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.Recommends and implements policies and practices to maximize resource utilization.Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan.Maintains knowledge on developments, trends, and best practices in technology and business networks.Carrying on periodical activities for BCP (Business Continuity Plan).Providing 24/7 on call availability by means of phone calls, instant messaging, and Email.Creating dashboards and trends on monthly analysis. Show less

  • Assoc. Infrastructure Analyst

    Oct 2023 - now

  • Assoc. Systems Engineer

    Oct 2019 - Sept 2023

  • Sr.Network Operation Associate

    Dec 2015 - Sept 2019