Steven Chambers

Experience

• 

  Comcast

  Sept 2007 - now

  • Lead the system engineering teams within DX/EBI, along with the operational business teams, to process data within the Universal Data Environment as well as EBI Solutions.• Support user base of the Universal Data Environment and EBI Solutions.• Partner with EBI Data Quality teams to ensure checks on the underlying data in the Universal Data Environment are accurate and stabilized. • Partner with the EBI Solution Realization team in translating business to technical terms and vice versa to create proof of concepts that can be productionalized into EBI Solutions.• Create and maintain data artifacts for the underlying data in the Universal Data Environment & EBI Solutions. Show less - Liaison between Corporate, Regional and Divisional Marketing, IT, and other business partners to ensure proper business requirements within multiple system databases (CSG Biller, AMDOCS Biller, EPC)- Manage the Offer Flow-Through Automation (OFA) tool which manages approvals and business requirements for residential and commercial service products and offers- Facilitate training throughout the organization on OFA process, functionality and enhancements- Support reporting for Customer Experience, Biller Compliance & EPC related metrics and provide updates to Corporate/Divisional Marketing and IT leads Show less - Provide phone support to field offices for resolution of DDPF parameter issues- Responsible for maintaining the paperwork flow for making sure that paperwork is handled in a timely manner to meet cutoffs- Assign and oversee data entry work of the APMS data entry group- Data Entry into APMS.- Handle special projects such as: rate increases, tax increases, corp merges, message selects, and statement redesign- Verify the field’s paperwork to insure validity- Maintain knowledge of all financial software releases and enhancements to insure proper support to the field- Coordinate with the field to handle releases and holds that must be in place to meet cutoffs- Discuss projects with corps to clarify intent- Provide support to external vendors in the testing and implementation of financial software products Show less

  • Director : (EBI) Data Management

    Jul 2022 - now

  • Sr. Manager: (EBI) Enterprise Business Intelligence

    Dec 2019 - Jul 2022

  • Manager: (EBI) Enterprise Business Intelligence

    Mar 2017 - Dec 2019

  • Sr. Analyst: (EBI) Enterprise Business Intelligence

    Apr 2015 - Mar 2017

  • Sr. Business Process Analyst

    Dec 2010 - Apr 2015

  • Financial Representative

    Sept 2007 - Dec 2010