Karen Castro Torres

Experience

• 

  DHL Global Mail US

  Jan 2009 - Jan 2010

  Payments Account Payables

  Migration project in Florida for the accounts payables department. Reconciliation of GL accountsPayment processor worldwideParked and post of vendor invoicesValidation of information in invoices receipt In charge of the utilities accountKPI’s reportingIn charge of the intercompany accountsResolving payment issues, customer service via email and phone with vendorsSpecial payments for Customers related to the Accounts Receivable departmentPIW project as a six sigma yellow belt to improve processes Show less

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  DHL

  Jan 2010 - Nov 2011

  BPC Front End AP

  Lean project fusion within all DHL departmentsFirst point of escalation for business partnerFinancial reports (debit balance, Kpi´s, reconciliation of the AP accounts, productivity and capacity management report)Reconciliation of GL accountsPayment processor worldwideCapacity Management for the back end teamManaging compliance queues for all areas.Resolving payment issues, customer service via email and phone with vendorsSpecial payments for Customers related to the Accounts Receivable departmentPIW Best Practices Project Six Sigma Green Belt (worldwide project intercompany)In charge of the special Improvement of processes with the Area Manager and SupervisorCoordinator of the interoffice committees:Training team: in charge of provide process documentation and training plan to new hires, plus different languages classes for the staff using members of the department. Social Activities: in charge of planning activities for the team, such as soccer games, anti-stress activities, team buildings, motivational and inspirational activities, also benefit help within the community. Show less

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  Auxis

  Oct 2011 - Jun 2015

  Overall responsibility for the entire BPO account, including the Accounts Payable, Order Management, Bank Reconciliation, Cash Application and Collections departments. Be responsible for client communication and interaction, issue resolution and performance across all of these areas. Building a Center of Excellence for all functional areas within the account, with a goal of identifying, recommending and implementing operational improvements that drive performance and efficiency, and improve operating margins for the BPO account. Show less First point of escalation for business partnerFinancial reports (debit balance, Kpi´s, reconciliation of the AP accounts, productivity and capacity management report)Capacity Management for the back end teamManaging compliance queues for all areas.Resolving payment issues, customer service via email and phone with vendorsPIW Best Practices Project Six Sigma Green Belt (worldwide project intercompany)In charge of the special Improvement of processes with the Area Manager and Supervisor Show less

  • Business Process Outsourcing Operations Manager

    Jun 2013 - Jun 2015

  • Account Payables Supervisor

    Oct 2011 - Jun 2013
• 

  Roofing Solutions LLC

  Mar 2016 - Jan 2017

  Having overall responsibility for the entire company on leading LEAN and Six Sigma Projects, including the Accounting, Estimating, Business Analyst and Administrative departments. I am responsible for the Organizational Development by the implementation of 7Habits, 4DX, integration and staff satisfaction, also I am in charge of coordinating the external stakeholders communications specially for the accounting department, such as Audits, Banks, Insurance companies and Taxes with the government. In addition, I am working on the strategic planning of the budget evaluation and creation, finance accountability for the personal in the company. My goal is to identify, recommend and implement operational improvements that drive performance and efficiency, and improve operating margins for the Outsourcing account. Show less

  • Accounting and BPO Manager

    Jun 2015 - Jan 2017

  • BPO & Strategic Planning Manager

    Mar 2016 - Dec 2016
• 

  Auxis

  Jan 2017 - now

  Responsible for ensuring effective service delivery of the entire account as measured by contractual service level agreements,. Karen is also responsible for account innovation & improvement projects within areas managed for Revlon. As such she participates and supports systems integrations and enhancements including: Dashboards, SAP integration, VIM integration, MDG integration, Micro strategy to 1inBeauty integration. She led the internal management of the tool for electronic approvals in the accounting area (MEC SP) and is in charge of the monthly results review per department and creation of Objectives for the teams. Karen was a key leader during the transistions and oversaw the creation of SOP´s. She has been been fully involved in change management as required by the client by participating in regular meetings with internal and external Revlon customers. Show less

  • FAO BPO Sr. Manager

    May 2021 - now

  • BPO Manager

    Jan 2017 - May 2021