Justin Marty

Experience

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  Cornerstone Covenant Church

  Apr 2008 - now

  Technical Director

  - Manage IT infrastructure and advise on technical matters- Lead team of technicians responsible for weekly audio/video production- Manage, maintain, configure, and requisition live audio, video, and stage lighting equipment- Maintain organization's web presence across all channels

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  Emanuel Medical Center

  Oct 2009 - Dec 2014

  -Responsible for implementing, maintaining, upgrading, and securing the Medical Center's servers, virtual environments, storage, and backup systems. -Responsible for resolving escalated technical incidents and providing support to end-users.-Responsible for administering network services such as Active Directory, DNS, DHCP and securing end-points using centralized patching, updates, Group Policy and enterprise anti-virus.-Support Microsoft Exchange environment, SMTP relays, and email encryption services Show less

  • Systems Engineer

    Jun 2013 - Dec 2014

  • Technical Specialist

    Oct 2011 - Jun 2013

  • Support Specialist

    Oct 2009 - Oct 2011
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  Double Black Software, Inc

  Mar 2011 - Dec 2021

  Director of Operations & Product Manager

  Double Black focuses on custom software solutions for business processes, productivity, and data management delivered as cloud-based, scalable, SaaS. Currently, Double Black's "flagship" service is SubAssistant.com, a notification service for substitute teachers in the USA and Canada.Responsible for operations, client acquisition and support, finance management and accounting, project management, digital marketing, and serving as the product and chief technical director. Grew company to profitability within one year and continually drove efficiencies to improve profit margin year over year. Show less

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  Dell Technologies

  Dec 2014 - Nov 2015

  Systems Admin Analyst

  -Responsible for implementing, maintaining, upgrading, and securing the Medical Center's servers, virtual environments, storage, and backup systems.-Responsible for resolving escalated technical incidents and providing support to end-users.-Responsible for administering network services such as Active Directory, DNS, DHCP and securing end-points using centralized patching, updates, Group Policy and enterprise anti-virus.-Support Microsoft Exchange environment, SMTP relays, and email encryption services Show less

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  HomeNom

  Feb 2019 - Dec 2020

  Co-Founder

  Online marketplace connecting talented home cooks to their community in a way that creates economic opportunity for talented home-based cooks, connects customers to healthy, wholesome alternatives to mass-produced food, and brings communities closer through a more personalized food-sharing experience.

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  Marty Digital

  Apr 2020 - now

  Freelance

  Website design and maintenance. Aerial (drone) photography and videography. Technology solutions consulting.

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  NTT DATA North America

  Apr 2021 - Apr 2023

  IT Client Services Delivery Leader

  - Responsible for senior-level customer relationship management and quality of service delivery of IS infrastructure and end-user services at acute healthcare facilities.- Generate revenue by identifying opportunities to provide additional value to the client and converting eligible work efforts to billable.- Partner with the client to identify, plan, and execute on improvement opportunities to improve quality and efficiency of desktop and infrastructure support.- Oversee, facilitate, and administer ITIL-based service support- Manage incident escalation, performance improvement, and small projects.- Provide direction to leveraged support teams (network/systems, desktop, service desk, provisioning, data center operations support, etc).- Assess the technical capabilities of support teams to make pertinent recommendations and identify improvement opportunities.- Serve as the liaison between department directors, local hospital administration, corporate IS, and regional leadership.- Provide site leadership and planning for technical support of client and hospital-based infrastructure. Show less

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  HCLTech

  Mar 2023 - now

  Market Manager

  - Responsible for senior-level customer relationship management and quality service delivery of IS infrastructure and end-user services at acute healthcare facilities.- Partner with the client to identify, plan, and execute on improvement opportunities to improve quality and efficiency of desktop and infrastructure support.- Generate revenue by identifying opportunities to provide additional value to the client and converting eligible work efforts to billable.- Oversee, facilitate, and administer ITIL-based service support- Manage incident escalation, performance improvement, and small projects.- Provide direction to leveraged support teams (network/systems, desktop, service desk, provisioning, data center operations support, etc).- Assess the technical capabilities of support teams to make pertinent recommendations and identify improvement opportunities.- Serve as the liaison between department directors, local hospital administration, corporate IS, and regional leadership.- Provide site leadership and planning for technical support of client and hospital-based infrastructure. Show less