Castro Raymond

Experience

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  Oxboro Cleaners

  Jun 2005 - Jun 2011

  Customer Service Assistant

  • Developed long lasting customer relationships that increased business • Assist customers and provide conflict management with upset customers.• Maintain a sociable environment that was friendly toward customers.• Operate cash register.• Mark, fold, and bag clothes• Restock products and prepare store for opening and closing

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  Hennepin County Home School

  Jan 2007 - Jan 2008

  Juvenile Correctional Officer Intern

  • Provided correctional services and supervision • Created working relationships with juveniles in a rehabilitation environment • Provided assistance with homework, and acted as a mentor

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  Access to Employment

  Sept 2009 - Oct 2010

  Case Coordinator

  • Managed 20+ clients in a community based setting• Responsible for employee training and maintenance of tracking systems • Created and implemented a recreational group designed to support men with diverse needs • Provided and coordinated the transportation to both vocational and recreational activities • Created and maintained confidential client records in accordance to MN state guidelines and HIPPA practices• Proficient in job placement, vocational training, and job retention • Facilitated team goal setting and goal tracking• Excelled at conflict resolution • Thrived in a high paced environment with tight deadlines and minimal supervision Show less

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  Opportunity Partners

  Nov 2010 - Apr 2015

  Service Coordinator

  *Managed a caseload of 30 adult clients with serious and persistent mental illness.*Completed and submitted mental health commitment documents in a timely manner.*Attended commitment court hearings.*Managed confidential client records.*Created treatment and crisis plans, and functional assessments for all clients.*Submitted monthly clinical billing and documentation on tight deadlines.*Successfully researched and utilized governmental assistance programs.*Made referrals to different mental health and housing programs.*Worked in a high-paced office setting. Show less

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  People Incorporated Mental Health Services

  Apr 2015 - now

  *Coordinate client services in a person-centered approach.*Document weekly billing and case notes utilizing the State of Minnesota’s system database.*Communicate consistently with clients and their support teams via phone, email, and telehealth.*Complete and maintain precise documentation.*Submit service agreements to secure funding for various supports.*Process client transfers between counties.*Coordinate services with different state and county agencies.*Ensure assessments and reassessments are completed on time annually.*Conduct annual and semi-annual support team meetings, and periodic wellness visits with each client.*Manage confidential client records in accordance with state and federal guidelines. Show less *Managed a caseload of 30 adult clients with serious and persistent mental illness.*Completed and submitted mental health commitment documents in a timely manner.*Attended commitment court hearings.*Managed confidential client records.*Created treatment and crisis plans, and functional assessments for all clients.*Submitted monthly clinical billing and documentation on tight deadlines.*Successfully researched and utilized governmental assistance programs.*Made referrals to different mental health and housing programs.*Worked in a high-paced office setting. Show less

  • Case Manager II Waiver Services

    Jan 2018 - now

  • Case Manager II

    Apr 2015 - Jan 2018