Bhavna Bhatia

Experience

• 

  SERCO GLOBAL SERVICES (UK) LIMITED

  Oct 2005 - May 2015

  Line Trainer
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  J.P. Morgan

  May 2015 - May 2019

  Team Lead
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  Axis Bank

  Sept 2021 - Aug 2022

  Manager

  Creating educational materials and resources to inform customers about common banking frauds and risks.Monitoring industry trends and regulatory changes to proactively address emerging fraud threats.Conducting phishing activities within the organisation and suggesting corrective measures.Measuring the reachability of the awareness programmes and sharing the data with the board members

• 

  Wells Fargo

  Jun 2023 - now

  Vice President

  Facilitating Scrum ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives. Guiding and coaching the team on Agile principles and practices to improve efficiency and effectiveness. Removing impediments and obstacles that hinder the team’s progress towards sprint goals.Collaborating with product owners to prioritize backlog items and ensure clear understanding of requirements.Providing mentorship and support to team members, fostering a culture of continuous improvement and learning.Tracking and reporting key metrics and progress towards sprint and project objectives.Promoting collaboration and communication within the team and with stakeholders to ensure alignment and transparency.Leading by example and promoting a positive and empowered team culture.Contributing to organizational Agile maturity by sharing best practices and lessons learned.Driving continuous improvement initiatives within the team and across the organization. Show less