Allison Winston

Experience

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  National Health Care for the Homeless Council

  Aug 2012 - Jun 2013

  Administrative Assistant
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  UNC Center for Excellence in Community Mental Health

  Aug 2014 - Apr 2015

  Critical Time Intervention Intern

  • Maintained a caseload of 4-7 clients, all of whom have an SPMI• Submitted 1 SOAR disability application, approved on first try• Completed intakes and comprehensive assessments for new clients• Developed client-centered treatment plans and evaluate progress towards goals at start of each CTI phase, making necessary adjustments• Collaborated with other agencies to obtain affordable housing and needed resources in the community• Presented updates on clients at monthly 100,000 Homes Task Force community meetings Show less

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  Urban Ministry Center

  May 2015 - Jul 2019

  • Led and supervised a team of four, successfully placing an average of 70 individuals into permanent housing annually.• Cultivated and strengthened partnerships with key stakeholders including police, hospitals, Parks and Rec, and MEDIC, streamlining a referral system and improving coordination of care for clients.• Led the Unsheltered Point in Time Count annually, facilitating all community planning meetings, training over 100 community volunteers and leading day-of efforts to ensure the count was comprehensive and conducted safely and collaboratively. Show less

  • Director of Street Outreach

    Aug 2016 - Jul 2019

  • Street Outreach Specialist

    May 2015 - Aug 2016
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  Roof Above

  Jun 2019 - Jul 2021

  Director of Data and Special Programs

  • Administered agency HMIS database for 80+ end-users, providing ongoing trainings and technical support to ensure data accuracy and compliance.• Monitored government and private grants, providing reporting to meet funder requirements.• Identified and resolved data quality issues, implementing process improvements.• Created internal monthly agency Impact Report, providing agency leadership with insights into program performance and outcomes.• Developed and implemented COVID 19 policies and procedures for emergency shelter housing over 500 men in a congregate setting, ensuring their safety and compliance with public health guidelines.• Managed Veteran Affairs Contract program, overseeing services for 10 veterans in the shelter.• Led efforts to revamp procedures for emergency shelter, improving service delivery.• Played a key role on the shelter leadership team, driving initiatives to enhance shelter services and client outcomes. Show less

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  Institute for Community Alliances

  Jul 2021 - Sept 2022

  System Administrator/ Report Specialist

  • Served as Homeless Management Information System (HMIS) system administrator for three Continuum of Care (CoC) implementations in North Carolina, developing trainings for users, monitoring data quality, and fulfilling all federal reporting requirements. • Managed a help desk supporting over 150 HMIS users, efficiently and professionally resolving inquiries and technical issues.• Built custom reports for CoCs, guiding them through the development process and providing training to ensure proper usage and interpretation of data. Show less

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  Charlotte-Mecklenburg Police Department

  Oct 2022 - Jan 2025

  CARES Team Program Coordinator

  • Managed day-to-day operations of the city’s first alternative civilian response team, handling over 2,000 low-level 911 calls with a single unit since launching in March 2023. • Analyzed and reported program data monthly, delivering actionable insights and driving data-informed decisions. • Developed and refined program policies and operational processes, enhancing efficiency as the program scaled. • Designed and implemented comprehensive training program for incoming clinicians. • Trained police officers, 911 call takers and dispatchers on the program, ensuring accurate and safe dispatching of calls.• Engaged with community stakeholders, presenting at public meetings and representing the program in broader discussions on public safety.• Provided direct clinical support as needed, responding to 911 calls and conducting follow ups to connect clients with appropriate resources. Show less