Pratheek P Shetty .

Experience

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  Renaissance Hotels

  Dec 2016 - Mar 2017

  Trainee
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  Lemon Tree Hotels

  Jul 2018 - Jul 2018

  Front Office Associate
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  Courtyard by Marriott, Mumbai

  Aug 2018 - Jul 2020

  Front Office Associate

  (334 Keys) Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Show less

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  HDFC Life

  Aug 2020 - Dec 2020

  Assistant Sales Manager
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  Lohono Stays

  Dec 2020 - Nov 2022

  Guest Relations Executive

  (400+ Villas) • Setting up hospitality for Isprava Guest check-in, check-out• Concierge services• Massage, cook, restaurants, planning the stay and specialcelebrations such as décor, cake• Involved in the overall planning and setting up of new business vertical for Isprava• Involved in Marketing, Website Development, Reservations, Software’s, Revenue Channels, FTO’s, Travel Agents, Business Development, Introducing F&B, Staff Training along with Digital Media and packages roll out Show less

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  Marriott Hotels

  Dec 2022 - Jul 2023

  Front Desk Executive

  (391 Keys) Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Show less

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  Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

  Aug 2023 - now

  Duty Manager

  (619 Keys) Responsible for managing hotel resources to ensure guest satisfaction in the hotel. Supervise hotel operations through allocating tasks to hotel staff and ensuring high efficiency of service.