TROY ESPINOLA

Experience

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  Herb Chambers Honda of Seekonk

  Dec 2002 - Jul 2015

  PARTS MANAGER

  Directed operations of the technician parts counter for a dealership averaging 300 new and used cars per month. Negotiated pricing and terms with jobbers and distributors. Established and maintained good working relationships with wholesale customers to encourage repeat and referral business. Developed promotions to increase wholesale business. Executed orders to ensure availably of all required parts and supplies to complete repairs in a timely manner. Directed shipping, billing, receiving, and payables.• Rehired by the dealership to take over responsibility for roles previously performed by three people. Improved the customer experience to the point at which the department averaged over 10% in annual sales increases from 2008 to 2015• Increased profit ~9% per year by developing and implementing a perpetual inventory system that maintained levels for high-demand OEM parts while reducing obsolescence to 3% of total parts • Retrained team to increase tire sales and average of 25% per year• Selected as lead trainer for the transition from Reynolds & Reynolds to CDK (ADP) in 2007• Elected as president of the Honda Parts and Service Association for MA/CT/RI from 2007 to 2014. Led professional group from multiple dealerships to share industry best practices; organized training events with OEM parts suppliers and factory tours Show less

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  Herb Chambers Lexus of Norwood

  Sept 2004 - Nov 2006

  Parts Advisor

  Hired by the parts manager to correct inefficiencies and inaccuracies with inventory management and on-time delivery. Received , stored, and distributed parts orders for wholesale, service, and retail clients. • Accelerated parts distribution to allow repair shops to receive their parts several hours quicker while improving driver efficiency by avoiding peak traffic times• Set up parts department in the dealership’s brand new facility• Earned Champions of Excellence in 2003 for productivity and revenue generation. Achieved Most Improved Department & Team Leader in 2004 Show less

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  SpeeDee Oil Change & Auto Service

  Aug 2015 - Jul 2016

  Tire Manager

  Tire ManagerRecruited by ownership to establish a new tire business for multiple franchises of an oil change company. Conducted analysis of pricing and inventory levels. Introduced tire programs with primary tire manufacturers. Trained technicians on proper RIST procedures, permanent tire repair, mounting, and balancing. Implemented marketing programs to drive cross sales to existing customers. Used Sage Pro ERP for inventory, client, and employee management.• Built the business from startup to 115 tires per month in the company’s first participating location within only four months• Established credibility as a legitimate Michelin channel; arranged for advertising support and onsite training of sales personnel by Michelin professionals• Added Town Fair Tire and TCI as additional tire distributors• Leveraged the franchise’s existing customer base to forecast initial tire inventory to align with most common tires sizes. Made course adjustments to phase out obsolete and replace less popular products Show less

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  The Herb Chambers Companies

  Aug 2016 - Sept 2018

  Parts Manager

  Manage the technician parts counter. Negotiate pricing and terms with jobbers and distributors. Hire, train, schedule, and manage staff to optimize productivity and service. Ensure pricing is accurate and competitive. Generate purchase orders and reconcile invoices. Prepare and administer operating budget while tracking receivables. Utilize NNAnet to order stock, XTime to schedule service, and Excel for reporting. • Rehired by the fixed operations manager to turn around sales and deteriorated relationships with its network of over 90 area shops and resellers following Herb Chambers’ acquisition of the dealership• Served as trainer and onsite super user for the conversion from Reynolds & Reynolds to CDK in 2016 • Forecasted and tracked customer activity using OPSTrax and RepairLink to increase wholesale business by nearly 30% in 2017• Earned the dealership’s Award of Excellence for recouping $135,000 by reversing and correcting poor inventory management practices• Added $35,000 to the bottom line by teaming with the service and body shop managers to identify and liquidate $50,000 in obsolete inventory• Increased tire sales by 40% through the development of a product training program for customers and Parts Department personnel• Improved profit 20% in 2016 in part by providing greater support to the Product Team on order picking, returns processing, and expediting of retail and wholesale orders Show less

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  Infiniti Of Nashua

  Sept 2018 - Jun 2021

  Parts Manager
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  Planet Honda NH

  Jun 2021 - now

  Parts Manager
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  Concord Nissan

  Jul 2024 - now

  Parts Director