Shalveen Ballu

Experience

• 

  Dun & Bradstreet Australia and New Zealand

  Jan 2002 - Jan 2003

  Collections Specialist

  Experienced Leader and Manager with a proven track record of ensuring business continuity during transition periods, while maintaining the integrity of accounting and administrative procedures. My expertise includes managing consumer debt for various government and local bodies, as well as public finance companies. I have successfully arranged payments and negotiated settlements of overdue accounts, demonstrating strong financial acumen.I have trained and supported staff on new and existing processes and systems, ensuring smooth operations and continuous improvement. By implementing strategic plans, I have achieved targets and goals for all team members, fostering a collaborative and high-performing work environment. My experience in a call center environment has honed my customer service skills, allowing me to provide exceptional service and maintain client databases effectively.I am proud to have been awarded Employer of the Month twice, recognizing my dedication and contributions to the organization. Show less

• 

  The University of Auckland

  Jan 2003 - Aug 2008

  Facilities Coordinator/Teaching Technology Specialist

  I began my career as a Facilities Coordinator at a Business School, where I also served as a Teaching Technology Specialist. My responsibilities included liaising daily with the internal property team to address reactive issues promptly and efficiently. I created reports for Techsite Services to identify and analyze trends in costs and areas of concern across properties, including contract update reports, health and safety reports, and contractors' KPI reports.I managed the current reactive works within the Business School, ensuring they were completed to KPI and cost targets. I was responsible for ensuring the organization met its health and safety obligations, checking that agreed work by staff or contractors was completed satisfactorily, and following up on any outstanding issues. I monitored premises used by 500-1000 people daily, identifying potential problems, and ensured teaching rooms met Business School standards at all times. Additionally, I oversaw high-profile Business School events during afterhours to ensure they ran successfully.In 2007, I took on the role of Special Projects Coordinator (Secondment), managing a range of renewal and upgrade projects, including renewal planning and facilities management aspects of various building portfolios, such as community buildings for students. I administered and implemented the refurbishment for the Business School building relocation of 600 staff, including one-off building and refurbishment, CAPEX-related project scoping and implementation, special events and functions, and facilities-related benchmarking.I successfully managed major upgrades to assets such as student group areas, University heritage buildings, and the administration of many building tenancy fit-outs and renewals. Show less

• 

  The University of Auckland

  Oct 2008 - Jan 2017

  Experienced Facilities Management Professional with a proven track record in managing support services and related projects through transition periods. I excel in implementing change processes to better align resources with business needs, and I am dedicated to mentoring and developing teams to embrace excellence in services and support.In my role, I have managed deferred maintenance and minor capital works projects, administered building maintenance programs, and maintained fixed asset registers. I am skilled in planning, prioritizing, and delivering capital and operating funded works, and I oversee the day-to-day facilities management of a 74,000 sq. ft. building. I liaise with Property Services and other external contractors, including Auckland Council staff, to ensure smooth operations.I support managers in the preparation of tenders and contract renewals to secure the best market position and assist in monitoring contractor performance by KPIs and SLAs. I have experience in coordinating special events and functions, handling up to 700-800 events per year. Demonstrating fiscal accountability, I frequently deliver projects on time and under budget.My expertise also includes asset management and planning, preparing monthly statistical reports for minor capital and capex projects, and providing technical support to the project team as needed. I am committed to delivering high-quality service and ensuring customer satisfaction through effective facilities management. Show less Experienced Project Manager with a strong background in supervising and coordinating contractor work, including building renovations and relocations. I have successfully led and managed capital programs, such as the Team-Based Learning program, and have a proven track record of calculating and comparing costs to achieve maximum value for budget spend on projects. My strategic planning aligns with the objectives of the Business School, and I keep management updated with reports as projects reach their deadlines.In my role as a Facilities Projects Coordinator since 2009, I have produced well-reviewed and managed capital programs, provided building-related strategic advice, and maximized program efficiency with a Capex program of over $1.5 million. I have overseen the execution and completion of over 125 planned capital projects and approximately 200 unplanned capital projects annually.Achievements:Selected for the 2009 Vice-Chancellor’s Award for Excellence in Contribution to People.Selected for the 2010 Vice-Chancellor’s Award for Excellence in Teamwork Show less

  • Senior Facilities Officer

    Jan 2009 - Jan 2017

  • Facilities Project Co ordinator (Secondment)

    Oct 2008 - Oct 2009
• 

  Cooper and Company

  Sept 2017 - Jun 2018

  Property & Facilities Manager

  Experienced Facilities and Property Management Professional leading and managing the operational and administrative activities of 5 Star ranges from high-end commercial offices to luxury retail in Auckland. I have a proven track record of managing 8-10 major buildings and collaborating with other managers to deliver strategic initiatives through the Britomart precinct.My key responsibilities include ongoing management of third-party service contracts to ensure contractors meet their set KPIs for systems such as lifts, escalators, electrical, generators, air conditioning services, water treatment, fire, building maintenance units, anchor points, electronic building control systems (BMS), access control systems, emergency lighting, and building safety systems. I am committed to delivering on agreed sustainability and energy management targets and ensuring all Building Warrant of Fitness 12A Certificates are received within 20 days of their expiry dates.I support the development team with base building engineering and building services operational design reviews as needed, witness commissioning and testing of new and refurbished developments as projects lead toward Practical Completion, and assist with setting up new business operations to ensure smooth transitions for incoming tenants in new buildings. Additionally, I manage warranty, service management, and the defects process post Practical Completion for each new or refurbished project.I coordinate and review tenant fit-out and alteration works from a landlord perspective, issue copies of the landlord letter of approval, maintain and issue the landlord's fit-out and alterations guidelines, building rules, and enforce these policies and rules when required. I also provide technical support to the project team as needed and assist with the preparation of annual operating cost budgets and forward planning long-term maintenance budgets. Show less

• 

  CBRE

  Aug 2018 - now

  Experienced Facilities Management Professional with a proven track record in managing client and contractor relationships to optimize performance and achieve expenditure goals within contractual agreements, with a strong focus on safety. Currently leading client relationship management, financial management, asset lifecycle management, and site/program expansion for a new client.In my role, I manage customer relationships with Microsoft site leadership, proactively communicate with site leadership, respond to customer requests, and lead site integration and leadership. I also complete routine rhythm of business reporting.My financial management responsibilities include developing and managing site forecasts and annual spend, acting as the lead on small to medium Capex/Opex project activities, ensuring on-time delivery of monthly financial reporting, and managing the operational activity of the budget.I oversee all maintainable assets, ensuring timely completion of preventative maintenance and break-fix work orders. Additionally, I am responsible for onboarding new sites in partnership with the integration project manager and Microsoft site leadership, implementing portfolio-wide programs, and continuously driving a positive safety culture. Show less Experienced Facilities and Property Management Professional overseeing sites across the Auckland and Christchurch region for DXC. I specialize in managing both soft and hard services, leading office renovation projects, and focusing on contract efficiency and cost savings. My approach is flexible and adaptable, ensuring excellent service delivery and stakeholder satisfaction.In my role, I manage day-to-day facilities operations at the DXC Auckland office, ensuring that contractual KPIs are met and identifying yearly site savings to ensure financial success. I oversee and coordinate maintenance and repair work performed by technicians, vendors, and contractors, ensuring timely and quality service delivery to clients. I also handle client inquiries and complaints, follow up to ensure customer satisfaction, and perform facilities inspections, preparing reports and processing invoices with proper cost center coding.I provide financial support to the Finance Manager, utilizing finance packages such as Service Insight (S.I) and JD Edwards Enterprise One (JDE), and follow PPM protocols. I attend to reactive maintenance issues, resolving them within agreed timeframes and budgets. My responsibilities also include asset management and lifecycle forecasting, monitoring and investigating unusual trends, and ensuring BWOF and compliance management across all sites.With experience in managing critical environments, including relocations, project management for UPS, server rooms, fire systems, and HVAC, I prepare and manage ongoing operational budgets and capital works. I am committed to maintaining WHSE policies and procedures, ensuring they are met by all stakeholders. Show less

  • Facilities Manager GWS - for Microsoft Account

    Jul 2023 - now

  • Facilities Manager Global Workplace Solutions- for NZ DXC Technology Account

    Aug 2018 - Jul 2023