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Ady B.

Ady B.

2nd\3rd Level Support Officer & Implementation Analyst

Followers of Ady B.764 followers
location of Ady B.Australia

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  • Timeline

  • About me

    Service Design | Business Analysis | Process Improvement | Service Management | Leadership | Agile | ITSM | SIAM | PSM | ITIL | Enthusiastic Surfer

  • Education

    • Tadmor

      -
      Certification Hotel/Motel Administration/Management

      Successfully completed a certification program in hotel management and food handling. The program was designed to equip individuals with the knowledge and skills necessary to manage hotel operations effectively and to ensure that food handling standards are upheld to guarantee the safety and satisfaction of customers.

    • ORT Braude College

      1990 - 1991
      Diploma Mechatronics, Robotics, and Automation Engineering

      This certification attests to the participant's proficiency and expertise in the area of robotics and computerized machinery. The program has provided the participants with the necessary skills to design, develop, and operate computerized machinery and robots. By completing this program, the participants have acquired a comprehensive understanding of the principles and practices of robotics, including computer programming, automation, and control systems.

  • Experience

    • Coles Myer Ltd

      Jun 2004 - Jun 2007
      2nd\3rd Level Support Officer & Implementation Analyst

      Developed and design helpdesk support tool that can be integrated into the helpdesk ticket management system to support new discount & POS platformsProvided training and mentoring for helpdesk team membersMaintain & troubleshoot Software & hardware issues.Testing packaging for faster server\PC builds and deployments.Testing imaging solutions.2001 – 2004: Famous 3D (Blaze International)Position: In House 3D Animator and QAProject Involvement:Significantly reducing animation rendering time throughout the design & deployment of a rendering farm which subsequently increased our production Show less

    • NetVisionIT Ltd.

      Jan 2007 - Jan 2015
      Senior System Engineer & Helpdesk Manager

      Consulted on the development of infrastructure and cloud platform strategic road map.Implemented IT architecture for designated client portfolios, delivering scalable “Fit for purpose” solutions and platforms supporting complex corporate data and infrastructure. Managed helpdesk operations, built high-performance teams, and provided comprehensive support services to clients, ensuring optimal service delivery and client satisfaction.

    • Brotherhood of St Laurence

      Jan 2015 - Aug 2017

      Led the Brotherhood of St Laurance infrastructure and service delivery teams, providing ownership of all day-to-day operations and service delivery activities. Directed IT infrastructure management, project teams, and operational procedures to align IT services with business objectives and improve organizational efficiency. Overseeing the BSL infrastructure team and vendors.Providing ownership of all day-to-day operational and maintenance activities.

      • ICT Operations Manager

        Jul 2016 - Aug 2017

      • Acting CIO

        Jan 2016 - Jul 2016

      • Operations Team Lead

        Jan 2015 - Jan 2016

    • Asta

      Aug 2017 - Jun 2019
      Technical Services Manager

      Led technical service enhancement initiatives, collaborated with senior management to optimize service offerings, and managed a team of engineers to ensure service stability and future resilience.

    • ArchiTech Network & Communications Solutions

      Jun 2019 - Feb 2021
      Senior Service Delivery Manager

      Directed service delivery operations and maintained strong client relationships to ensure optimal service standards and project success. Collaborated with stakeholders to identify requirements and implement tailored support models.

    • National Disability Insurance Agency

      Feb 2021 - Feb 2024

      Led strategic service initiatives to enhance delivery and operational efficiency within a complex organizational structure. Collaborated closely with stakeholders to identify business needs, streamline services and processes, and drive digital transformation in alignment with regulatory requirements.

      • EL1 Assistant Director - Service Design and Transition

        Nov 2021 - Feb 2024

      • Senior Service Analyst - Service Design and Transition

        Feb 2021 - Nov 2021

    • Hummingbird Consulting Services

      Feb 2024 - now
      Founder

      At Hummingbird Consulting Services, we are passionate about the transformative power of simplicity and practicality. We believe that by focusing on the essentials and removing unnecessary waste, we can help our clients achieve their goals more efficiently and effectively. Our services empower businesses to reach new heights of success and growth. Hummingbird Consulting Services is committed to simplicity and practicality, and we strive to deliver optimal results through a streamlined approach. Our services are geared towards the essential components of business operations, focusing on minimising waste and maximising efficiency. We offer collaborations in the following areas:- Business analysis- Service design- Service delivery- ITSM/SIAM/ITIL implementations- Project managementWe provide the highest level of service and support and take pride in delivering results that exceed expectations. At Hummingbird Consulting Services, we understand the importance of achieving success in today's competitive business landscape, and we are committed to helping our clients reach their goals through our proven methodologies and unmatched expertise. Show less

    • BlueAPACHE

      May 2024 - now
      SDM Team Lead

  • Licenses & Certifications

    • Scrum Alliance Certified Scrum Professional

      Scrum.org
      Jul 2020

    • Citrix Certified Administrator - CCA

      Accenture

    • COMPTIA

      EXCOM Education

    • MCSE

      Accenture

    • VCP

      VMware

    • ITIL Foundation certificate in IT Service Management

      ACQUIROS, Inc.

    • Media and Animation

      One on One Design Solutions

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Oct 2020
      View certificate certificate

    • NSE 3 Network Security Associate

      Fortinet
      Jun 2020

  • Volunteer Experience

    • Mentor

      Issued by A Path To Follow on Jan 2019
      A Path To FollowAssociated with Ady B.

    • Member Board of Directors

      Issued by A Path To Follow on Nov 2022
      A Path To FollowAssociated with Ady B.