Mark El Mann

Experience

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  Oi

  Apr 2012 - Dec 2012

  Telecommunication Intern

  • Developed an integrated system to track and follow-up Defaulter clients;Acting at the strategic area of the Company, Credit and charge area. Access to database and to the systems such as Sibel, Bov, acting at Churn area (account canceling) and PDD, aiming to identify default, and billing ruler elaboration by providing help in solutions for its reduction.

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  XP Investimentos

  Feb 2013 - Sept 2014

  Finance Assistant

  Finance responsible at XP Education, internal área of XPI, facing financial education and course selling.• Sales’ controller for financial education courses; • Prepare of cash flow report by period;• Commision closing for affiliate offices;• Report elaboration for monthly closing

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  Comitê Olímpico do Brasil

  Sept 2014 - May 2015

  Sports planning division team intern

  - Developed new business processes and Excel tools (using VBAs and dashboards) to monitor matches' scores to drive key strategic businesses;- Worked closely with Sport Managers and National Federations for defining business processes best practices, integrating and linking the technical team to business;

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  BrMalls

  Jun 2015 - Dec 2016

  Shopping Center Administration Intern

  Working at operation area• Management report elaboration for general indicator gathering every month.• Direct contact with suppliers and third party companies;• Buying indirect inputs for operation, price mapping , and inventory control;• Project elaboration for cost reducing; • Budget and cost control;• Maintenance crew supervisor and operation backoficce: - Supervising the maintenance team of the mall; - Supervising water and electricity bills of the mall; - Parking lot management: vehicle flow, control, and operation; Show less

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  Grupo Technos S/A

  Jan 2017 - Dec 2019

  • Responsible for buying indirect inputs of all the company; • Negotiations and prospection of new suppliers aiming better opportunities of purchase; • Accopanying the orders by working for better price conditions, quality of time of delivery, and time of payment; • Definition os negotiation strategy for each type of pruchase; • Payment and receiving management of invoice by ensuring the payment at a suitable date; • Monitoring the purchase orders compared to the requester área aiming for a low SLA; • Management report elaboration and Action Plans (PDCA); • Project elaboration for cost reducing and budget control; Show less

  • Business Intelligence and Sales Planning Executive

    Nov 2017 - Dec 2019

  • Purchase Executive

    Jan 2017 - Nov 2017
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  Fortune Financial Strategies

  Sept 2020 - Jul 2022

  • Responsible for the IT area supporting all the company systems and employees.• Responsible for understanding the business needs and company partners and implementing them in Salesforce. (Implementation flows, workflow rules, validation rules, email alert, email template, custom objects and custom fields with different record types, page layout adjustments, lighting page, elaborating different dashboards and reports, importing, and exporting data through dataloader or workbench). • Responsible for the operational management of all transactions and for controlling the assets and performance of the customer• Responsible for building dashboards using MS Excel and updating KPIs through databases extracted from systems used by the company.

  • Sistem Analyst / Salesforce implementer

    Sept 2021 - Jul 2022

  • Data-analyst

    Sept 2020 - Sept 2021
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  AllCloud

  Jul 2022 - now

  Salesforce Consultant

  • Salesforce consultant in different Salesforce modules (Sales, Service, Community), • Weekly status report presentation• Salesforce implementation (Custom objects, fields, validations, automations, integrations)• Support Workato recipes in Sandbox and Production• Titan Sign - integration and implementation• Titan Web - integration and implementation