Collins Onyeahialam

Experience

• 

  Access Bank Plc

  Mar 2007 - Aug 2021

  ACCESS BANK PLC (NIGERIA) MARCH 2019 – DATEMarch 2019 to date Branch ManagerManaged the retail operations of the branch, compliance, audit and customers service. Overseeing a branch that makes an average of N10M income with an 18-member team assigning different roles to the team so as to achieve desired resultSelected Accomplishment • Directed all operational aspects including distribution operations, customer service, and administration• Carried out revenue assurance and cash reduction strategies• Effectively managed various vendor and ensuring that SLAs are met.• Met assigned targets in enrolling customers on Alternative Delivery Channels • Managed budget and allocated funds appropriately• Brought out the best of branch’s personnel by providing training, coaching, development and motivation • Achieved an audit rating of 87% in the last audit • Addressed customer and employee satisfaction issues promptly • Adhered to high ethical standards, and complied with all regulations/applicable laws• Collaborate with heads of other units to develop best practices for successful banking operations• Played an important role in the merger processes of two banks. Show less

  • Branch Service Manager

    Apr 2019 - Aug 2021

  • Branch Service Manager

    Mar 2007 - Mar 2021
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  Diamond Bank Plc

  Oct 2011 - Mar 2019

  December 2017 – March 2019 Customer Service ManagerLed and managed customer service, branch operations, audit and compliance of the branchSelected Accomplishment • Delivered outstanding customer experience as well as imbibing the bank’s service culture in all staff members through personal coaching and training.• Participated in the setting up for setting up the work flow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.• Monitored daily operations to ensure a free flow process, and also supervised the execution of daily tasks• Developed and enforced sound policies and structures for the growth of the bank• Created a strong workforce by developing competent individuals in the banking operations team• Ensured that customer’s data are protected from the public and secured against fraud by enforcing access rights and verification levels• Collaborated with heads of other units to develop best practices for successful banking operations• Delegated tasks to members of the operations team. Show less Audited and reviewed 8 branches under my cluster in line with the bank policies Selected Accomplishment • Ensured integrity of financial transactions and general ledger accounts in the branch through daily review of the branches GL balance reports and other relevant adhoc and standard reports.• Ensured prompt and qualitative rendition of relevant returns and reports as may be required by the Regional Control Manager which will include among others: Critical Control Issues Report, Adhoc Unusual Incidence Report, Report on proof review and other assets ageing and provision in standard approved format etc• Instituted aggressive Revenue Assurance and Cost Reduction Strategies/Tactics for branches/products under my purview to ensure zero% income leakages.• Resolved all open issues in the Internal Audit Report, Management letter, Regulatory Examiners Report and other Statutory Examiners Report involving branches under your purview.• Reviewed KYC documentation into all customers’ accounts in the Core Banking Applications through the regular review of Account opening and documentation both on the file and on the system.• Carried out Independent Call Over of all qualifying Transactions within 24 hours of posting • Daily Review of all System Generated Override Message/Exception Reports to ensure that appropriate approvals were obtained for it and that they are valid transactions• Carried out daily Reconciliation of CBN/Other bank Correspondence accounts (Our Accounts) where Applicable.• Carried out reconciliation of ATM of differences, Premises review, periodic store count and fixed assets review. Show less

  • Customer Service Manager

    Dec 2017 - Mar 2019

  • Cluster Control Manager

    Oct 2011 - Dec 2017
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  Blez Integrated Services

  Apr 2021 - now

  Chief Operating Officer

  Quality Assurance | Sales