Reneav S.

Experience

• 

  HCL Technologies

  May 2010 - Jun 2011

  Analyst

  • Working on tickets and Change request tickets assigned• Troubleshooting the customers with the issues they face• Working on Active Directory to provide the customers required access rights such as read only, read and write.• Trouble shooting the customers with server issues and pointing the right direction for the customers for proper resolution.• Various Customers across the globe contact us when they face issues. Be it technical or non-technical.• We try to resolve the issue remotely and if we are unable to resolve it, we forward the ticket to the proper team for the fastest possible resolution.• Strict security policy to be followed where in if the customer breaches any of the security policy, it has to be reported immediately to the security team Show less

• 

  PureSoftware Ltd

  Jul 2011 - Jan 2016

  • Creating Test Cases Extensively from the Project Requirements Document.• Executing Test Cases and tracking the defects in Test Director.• Assisting in User Acceptance Testing, Regression Testing, Maintenance Testing, System Testing & System Integration Testing.• Mentoring the Newly joined Team members by providing KT of the project.• Responsible for Task Allocation and Sending Reports• Project is about User Acceptance Testing of Billing and Usage of new plans launched by Vodafone, Australia with every new release for new customers of Vodafone and existing customers of Three (3) Mobile Services.• Siebel is used by back office users to manage prepaid and postpaid user details. Back Office can create new connection through Siebel and verify all the details pertaining to clients. The system is used as a final repository for all types of information related to clients i.e. billing, connections and subscriptions, offers & processing Usage on them which includes 2G & 3G.• My Bill: This is a web based application for end users to manage online billing.• ABvT: This is used by end user to get account details via text.• Infranet: UNIX server box used to run various processes to simulate billing, usage and fetching various application logs.• ICT to check the Interconnect between the international roaming partners configured by the developers.• Breakfix Testing – Maintenance testing for the fixes that are done after the release are deployed into production environment.• Database Testing – Testing the User Account Database using SQL queries. Show less

  • Senior Test Engineer

    Jul 2014 - Jan 2016

  • Test Engineer

    Jul 2011 - Jun 2014
• 

  HomeShop18

  Jan 2016 - Mar 2017

  Software Test Engineer
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  Vitrana

  Mar 2017 - Dec 2021

  • Lead Software Technologist - Testing

    Jan 2021 - Dec 2021

  • Senior QA Engineer

    Mar 2017 - Dec 2020
• 

  Genesys

  Dec 2021 - now

  Senior PS Consultant

  Working on various projects as an individual contributor for Automation and Manual Testing along side Performance testing using Jmeter and Load Runner.