Kati Terza

Experience

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  Radboud University Nijmegen Detachering

  Sept 2012 - Feb 2013

  Ambassador for international students and internship at DGS Wijn

  As an "ambassador" for international students my responsibility was to: - organize and manage the introduction for the new international students- guide the new students around the campus- explain them how is it studying and living in the Netherlands.As part of my internship during studies, I carried out a research at DGS Wijn.- stakeholder analysis- data gathering- data analysis & writing of research report- advise reportKey competencies: cross-cultural skills, initiative. Show less

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  Markteffect- Market research agency

  Mar 2013 - Feb 2014

  International Market Research operator

  As an outbound market research operator, I have contributed to the company's projects to increase the efficiency of our client's communication practices throughout different European markets. Where my main responsibilities were:- conducting B2C customer satisfaction surveys - B2B professional interviews- translating surveys Key competencies: Market research, Data analysis, Communication skills

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  MediaVisuals

  Aug 2013 - Mar 2014

  International Marketing Assistant

  - Gathered new national and international customers with social media campaigns & mail marketing. - Delivered news leads which eventually increased attendance at our photoshoots and media trainings. Key competencies: Communication skills, Customer relationship, Social media, e-mail marketing

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  Gibson Innovations (formerly Philips Lifestyle Entertainment)

  Mar 2014 - Aug 2014

  Shopper Marketing and Event Coordination

  In this international HQ fulltime trainee role, I've acquired shopper marketing expertise in the B2C market and managed customer events with the aim to deliver best-in-class customer satisfaction. Some of my responsibilities were: - Contributed to the planning, marketing communication, budgeting and organization of our internal and customer events, generating higher brand awareness and employee engagement. - Contributed to the development of the Global Shopper Marketing strategy guidelines and led implementation. - Actively supported our EMEA marketing managers with their merchandising strategy through advice and training. - Implemented an engaging and impactful process for sharing best practices of global marketing projects. - Managed and distributed our monthly In-store and Online marketing Activation Newsletter.Core competencies: Achievement/Results Orientation, Presentation and communication skills. Show less

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  Gibson Innovations

  Sept 2014 - Apr 2018

  Global Project Manager | Marketing Communications & Events

  As part of the Customer Management team, some of my responsibilities were: - Effectively liaised with executive management and various stakeholders. - Responsible for our key Global B2C & B2B events with all project deliverables: from budget, RFP & briefings, planning, communication, on-site team management to post-project evaluation. - Drove a cross-functional team of experts against a set of business & marketing goals. - Presented improvement strategies to management improving the impact of future events. - Supported other key internal transition & change projects with communication interventions. As part of the Global Marketing team, I was responsible for planning and executing Global Omnichannel marketing projects. Some of my key achievements are: - Analysed market insights & set up consumer merchandising strategy. - Managed the Trade Marketing group (10+) towards adopting the global approach. - Improved shopper marketing in-store executions through retail training program. - Delivered best-in-class in-store shelf experiences that grew market share with retailers. - Applied new digital marketing tactics that drove consumer acquisition and conversion. - Executed social media plan, driving solid consumer reach and engagement. Key competencies: Leadership, Project management, Stakeholder management, Omnichannel Marketing, Social Media Marketing Show less

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  Valtech

  May 2018 - Apr 2020

  Global Project Manager Transformations & Change initiatives, Learning & Development

  As part of the team overseeing the organizational development and people related key global transformation initiatives aligned to our "connected agency" corporate objectives, I was responsible for some of our internal people-related key global transformation projects: set up & rollout of the Academy Learning & development program, implementation of our global knowledge repository and driving our internal communication initiatives, amongst others. Some of my key responsibilities & achievements were:- Managed and aligned a portfolio of initiatives across departments, people and countries (12+). - Led cross-functional teams (5+) across IT, HR, L&D and the business. - Ensured effective project management, implementation and high adoption of new initiatives globally.- Developed and executed implementation plans, engagement and communication strategies resulting in strengthening our community-building efforts, knowledge sharing and employee engagement. As an active team member of the L&D team, I managed to: - Actively help bring to life our Academy L&D vision on learning, translating into cohesive and effective plans and programs across offices and functions. - Play a crucial role in internal communication and connecting with stakeholders all over the world to deliver high engagement with these programs. - Increase community engagement by implementing communication tactics through various channels (e.g. community-building channels).Key skills: project & change management, learning & development, strategic communication. Show less

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  Royal HaskoningDHV

  Jun 2020 - now

  Enhancing change capability, resilience, and transformation power within our organization, resulting in higher technology adoption, improved employee experience, and balanced change absorption capacity.✨ Develop and maintain change management strategy, methodology, and tools. ✨ Engage and develop a network of change management practitioners. ✨ Train, advise, and coach change management professionals, leaders, teams, and colleagues.Active change management consultant on internal and client transformation projects, with a focus on sustainability:✨ Strategic Change Direction: • Collaborate with stakeholders to create a compelling case for change and envision the future state. For example, developed a change strategy for a municipal team, leveraging governance models for asset management and climate resilience.✨ Stakeholder Alignment: • Ensure commitment at all levels, from executives to front-line employees. • Facilitate collaboration among different teams.✨ Adoption and Mobilization: • Guide people through transitions by assessing needs and developing engagement strategies. • Led a company-wide initiative (impacting 6000+ colleagues) to integrate sustainable goals into project processes.✨ Effective and Sustainable Change Delivery & Organizational Development: • Align structures, processes, and roles for seamless operations in the future state. • Embed change through reinforcement activities, such as 100+ end-user workshops for technology adoption reinforcement. Show less As part of the Strategy & Operational Excellence team that drives and coordinates global transformation programs on strategy and performance improvement, I've been advising on change management, employee engagement and communications. My aim was to help land cultural and organizational transformations across our global organization efficiently by advising, coordinating and executing communication and engagement moments internally in a consistent and inspirational way. Some of my key responsibilities & achievements were:- By accelerating our change management and communications alignment and efforts across and within transformation programmes, I contributed to the overall performance of our strategy implementation and transition programmes (e.g. digitalisation of our key services, customer excellence, project delivery excellence). - Created a change management and engagement approach for each transformation project, including communication planning and reusable toolkits.- In collaboration with the internal communications team, created several impactful company-wide communications formulated from the employee and from their roles' perspectives. - Co-developed training curriculum for the Leading Change (for our people manager) and have given those trainings regularly. In addition, I've also trained project managers and colleagues. - Initiated the urgency for and developed the overall organisational-wide change management strategy and implementation approach to increase RHHDV's change management capability.My learnings: - The key is to frame the change needed from an employee perspective while guiding the champions and leaders to unlock the necessary drivers to move the organization into action. Change management communications is the responsibility of everyone.Key skills: change management, strategic communication, leadership development, trainings and workshops, culture change. Show less

  • Global Transformation and Change Manager

    Feb 2022 - now

  • Embarking on a Future Leaders Programme

    Jun 2021 - Oct 2022

  • Global Change Management & Communications advisor

    Jun 2020 - Jan 2022