Devesh Yadav

Experience

• 

  Infosys

  Jul 2005 - Oct 2011

  Technical Lead

  Various roles as a developer, technical analyst and technical lead. Handled many projects and did almost everything whatever is defined in SDLC

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  Syngenta

  Nov 2011 - Jun 2014

  Service Delivery Manager

  - Service Delivery Manager for SQL,IIS, Citrix, VDI, Apache Tomcat services in Infrastructure Services.- Managed IIS, SQL infra consolidation which gave cost savings of $500,000

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  Infosys

  Jul 2014 - Jul 2015

  Technology Lead

  - Managed development and support of application suite worth $4 Million with team of 15 people- Managing project end to end. Making sure the on time delivery, team management for both support and enhancement projects, technical design, client calls, making sure to follow SOW and SLA, quality audits, project updates.

• 

  IBM

  Jul 2015 - Jun 2016

  Project Manager

  - Worked as one of the project manager in T&T for Euro 400 Million project for UK bank- Transition and Transformation- Managing infrastructure migration for a major bank based in UK- Helping client in moving to cloud

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  Hewlett Packard Enterprise

  Jun 2016 - Mar 2017

  Client Capability Lead

  • Establish and refine service delivery process and SLA achievement• Monitor overall performance of services and timelines to deliver• Communication around requests, issues. Get things done, make things happen• Driving productivity initiatives• Supporting and driving new business initiatives within the account• Driving projects and tasks related to Organisational process improvement and customer satisfaction• Financial management like quotation, estimations, invoicing• Managing and monitoring delivery teams• Mentoring the team members• Building and analysing service reports• Communication across different units/ teams like project managers, executives• Working with client and delivery teams to find service improvement areas• As part of account management, building personal relationship with client• Helping client in their digital journey and achieving automations for redundant tasks Show less

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  DXC Technology

  Apr 2017 - Aug 2018

  Service Delivery Manager (continued from HPE as it became DXC after merger with CSC)

  In my current role as Service Delivery Manager, I am responsible for:• Managing application service portfolio of $5 Million • Establish and refine service delivery process and SLA achievement• Monitor overall performance of services and timelines to deliver• Communication around requests, issues. Get things done, make things happen• Driving productivity initiatives• Supporting and driving new business initiatives within the account• Driving projects and tasks related to Organisational process improvement and customer satisfaction• Financial management like quotation, estimations, invoicing• Managing and monitoring delivery teams• Mentoring the team members• Building and analysing service reports• Communication across different units/ teams like project managers, executives• Working with client and delivery teams to find service improvement areas• As part of account management, building personal relationship with client• Helping client in their digital journey and achieving automations for redundant tasks Show less

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  Mphasis

  Aug 2018 - Oct 2020

  Project Manager

  • Managing projects in Infrastructure, migration to cloud. Managing application service portfolio of $5 Million • Establish and refine service delivery process and SLA achievement• Monitor overall performance of services and timelines to deliver• Communication around requests, issues. Get things done, make things happen• Driving productivity initiatives• Supporting and driving new business initiatives within the account• Driving projects and tasks related to Organisational process improvement and customer satisfaction• Financial management like quotation, estimations, invoicing• Managing and monitoring delivery teams• Mentoring the team members• Building and analysing service reports• Communication across different units/ teams like project managers, executives• Working with client and delivery teams to find service improvement areas• As part of account management, building personal relationship with client• Helping client in their digital journey and achieving automations for redundant tasks Show less

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  Accenture

  Nov 2020 - now

  Manager