Courtney Evans

Experience

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  LeapFrog SchoolHouse

  Jan 2004 - Jan 2006

  Sales Service Coordinator

  • Supported outside Sales Representatives in two regions, a total 22 states and 28 Sales Representatives• Supported and liaison for inside sales representatives in the Northeast and Southcentral regions• Communicated effectively with order entry, marketing, regional director, national sales director, and sales representatives to solve any problems, answer questions or provide clarifications, and sent communication to the field.• Placed all sample orders for sales representatives and customers.• Tracked and monitored budgets for regional promotions, samples, events, and tradeshows.• Ran daily revenue reports documenting sales history and projected sales by using Cognos, Oracle, and Microsoft CRM. Analyzed these reports to strategically enter new territories or follow up with established clients. Also created and maintained reporting to tracked each sales representative’s sales, goals, and revenue needed to meet their quarterly and yearly quotas.• Managed logistics for all events including executive briefings, tradeshows, and keynote speaker events. Planned meetings with the venue, targeted strategic guests, create invitations, and coordinate marketing material.• Responsible for registration and logistics for all local, state, and regional tradeshows, presentations, and conferences. • Remedied sensitive customer issues regarding ordering, shipping, or warehouse problems and missing/replacement products for large-scale accounts to ensure customer satisfaction.• Assisted sales representatives with proposals to meet the customer’s needs and budget. • Communicated with our Puerto Rican dealers and sales representatives. • Responsible for all regional promotions, which included trafficking requests and invitations with marketing, strategically targeting particular accounts with marketing campaigns, and tracked results from marketing efforts. Show less

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  Keller Williams Realty

  Jan 2005 - Jan 2007

  Listing Manager

  • Provided fiduciary service to all sellers from the time the home goes on the market until the home goes under contract. • Responsible for producing listing marketing materials and scheduling promotional programs for listings on a high performing team. Marketing includes coordinating professional photography for virtual tours, creating brochures, magazine advertisement, scheduling property tours, email blasts, talking advertisement, and maintaining several websites.• Provided pre-listing marketing folders and create Comparative Market Analyses for listing appointments. Assembled buyer materials and create and maintain personalized websites for buyer home searches.• Performed weekly market analysis and positioning reports for active listings to educate and advise sellers on the market in their area. • Communicated weekly to each seller to provide any additional assistance and support, review market activity and showing activity on their property. Presented strategies with sellers to sell their home for the least amount of time and the highest sales price. Created comprehensive monthly marketing reporting packages for listings.• Ran daily showing activity reports and retrieved and delivered feedback to clients and established new and improved system for maintenance.• Improved SEO ranking through reciprocal linking throughout the country.• Updated and maintained Realtor and Client databases.• Assisted in all Contract-To-Close activities, including weekly follow up with mortgage lenders, title companies and clients to ensure the file closed on schedule. Scheduled inspections and appraisals, coordinated Short Sales.• Provided Sales Service to five Realtors within the office.• Performed general office duties including answering inbound calls, fax communication, marketing mailings, and client appreciation items. Show less

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  Builder Homesite Inc.

  Jan 2007 - Jan 2008

  CRM Sales Coordinator

  • Built and implemented custom SalesForce platform for Sales and CRM teams. Performed trainings and created training materials. Continually issued new releases for improvements and customized features. • Contract processing for all listing, banner advertisement and graphics orders. Verified information, created new accounts in SalesForce, arranged billing system and distributed accounts within the team.• Responsible for third party banner advertisement contracts including Yahoo!, Trulia, Zillow and Movoto. Established work flow, gathered creative, provided customer service and delivered continual campaign reporting. Reconciled third- party banner advertisement billings to client and payment to companies.• Created new rich media banners and established work flow process and billing for specialty creative.• Scheduled NewHomeSource, CasasNuevasAqui banner advertisement with ad trafficker. Established work flow with temporary third-party maintenance company. • Created and delivered monthly, biweekly, weekly and campaign completion reporting for in-house banner advertisement participators. • Project initiator for rendering work orders and master contracts. Liaison between partner companies.• Established work flow and delivered mobile messaging contracts to third-party vendor. Show less

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  BHI/Builder Homesite

  Oct 2008 - Sept 2021

  Graphics Project Manager, BHI Media

  Top performing Project Manager executing animation, floorplan, interior renderings, and exterior renderings for most sensitive, high profile Home Builder and Agency clients. This role covers all facets of the project cycle including client engagement, asset collection, managing multiple vendors, maintaining schedules, quality control and monitoring profitability. My task-focused, efficient and organization skills and supreme attention to detail allow me to execute stunning projects on tight timelines and promote repeat business. As a remote employee for over 10 years, I am a self-starter, resourceful and nimble in a fast-paced environment able to multitask effectively with no supervision. The success in my role hinges on the strong organizational skills, efficiency and the highest attention to detail.I take pride in providing dazzling customer service. My analytical and creative talents propel me to excel in meeting deadlines, improve products and solve problems. I have a vision to streamline processes and improve efficiencies.My dedication is visible in my unparalleled client service, vendor relationships and laser sharp focus each day. Show less

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  Lennar

  Sept 2021 - Dec 2023

  Corporate Customer Relations Manager

  Corporate Customer Care Support and Homeowner Communications

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  Dripped Out Designs

  Oct 2023 - now

  Company Owner/ Artist

  Owner and Artist of Dripped Out Designs www.drippedoutdesigns.com creating functional epoxy artwork

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  Blue Sky Marketing

  Jan 2024 - now

  Client Brand Manager