Paul Walsh

Experience

• 

  Eurocamp

  Jan 1997 - Jan 1998

  Overseas Trainer

  Providing training to overseas operational staff, based at a Paris training centre.

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  Manpower

  Jun 2000 - Jul 2001

  Soft Skills Training Officer

  A newly established revenue generating role, providing professional and management development courses for client contractors based at a 500fte contact centre in Manchester.• Generated revenue in the region of £20,000 per month for training provided to contract staff.• Conducted a full training needs analysis of the centre, including surveys, interviews and focus groups with analysts and client management.• Designed, delivered and evaluation eight training events covering subjects such as customer awareness, leadership, time management and presentation skills. Show less

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  Manpower UK

  Jul 2001 - Aug 2002

  Human Resource Manager

  Responsible for the HR management of 100 Manpower contractors based at client sites in Sale and Teeside, providing outsourced IT support for organisations across Europe.• Managing the performance of contractors, by conducting appraisals, facilitating career development and supporting underperforming staff by action planning or redeployment. • Working with client management to ensure their resourcing needs were met and conducting interviewing and assessment of candidates for a range of mutli-lingual, technical and junior management roles.• Managing redeployment of contractors as helpdesk contracts ended. • Ensuring levels of absence, lateness & attrition met KPIs agreed by Manpower and the client. Show less

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  Riverside College Widnes & Runcorn

  Sept 2004 - Feb 2007

  Lecturer

  Working with adult learners within the departments of Business and Skills for Life.• Delivery and assessment of teaching and learning to students on programmes including full time BTEC courses in Business and Travel & Tourism and part time professional courses, such as HNC Business and the CIPD Certificate in Personnel Practice.• Delivery of discrete Skills for Life sessions in adult literacy and numeracy, from pre-entry level to Level 2 and delivery and assessment of Study Techniques A Units to Access to Higher Education students. Show less

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  TUI

  Feb 2007 - Dec 2007

  Learning & Development Executive

  - Led in a number of OD interventions to support the creation of a performance management frameworks across the business.- Coordinating a team of performance delivery coaches within a contact centre during large scale inductions and a major restructure of the centre’s operation.- Design, delivery and evaluation of staff induction and sales training to call centre staff, including outbound telemarketing staff, inbound sales staff and sales support agents.

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  The Manchester Metropolitan University

  Dec 2007 - now

  - Leading a team of People Development Specialists providing learning & development, coaching and organisational development interventions across one of the UK's largest Universities. - Implementing a new University approach to compliance and essential training for over 4,000 colleagues. Overseeing the development of content, systems, communication and reporting around completion.- Developing an approach to the creation and curation of online and digital learning resources, to both enhance face to face delivery and to support learning outside the classroom at the point of need. Show less - Partnering across one of the UK's largest Universities to support change and organisational development initiatives at team, faculty and organisational level.- Building bespoke leadership development programmes integrating group coaching, development projects, psychometric instruments and external benchmarking. - Coaching colleagues, from senior managers through to early career Graduate Interns and leading coaching interventions for senior leadership teams.- Managing the coordination and delivery of redeployment and outplacement support large groups of staff affected by restructure and withdrawal from satellite campuses. Working with leadership teams to establish development needs, engage external specialists within budget and deliver individual and group support around employability. Show less • Leading the design, delivery and evaluation of a range of professional development courses (e.g. communication skills, stress management, negotiation) and management training, including Institute of Leadership & Management (ILM) accredited programmes.• Successfully planned and rolled out the development strand of the University’s new PDR Scheme by designing and delivering a reviewer’s training course, attended by over 400 delegates over 6 months.• Supporting staff across the University affected by redeployment or redundancy, including design and delivery of employability skills training; bespoke interventions to support teams through the transition process and; individual coaching for staff, from domestic assistants to senior managers & academics. Show less

  • People Development Manager

    Dec 2018 - now

  • Learning And Development Specialist

    Aug 2011 - Dec 2018

  • Training Officer

    Dec 2007 - Aug 2011