Andy Gibson

Experience

• 

  EnerBank USA

  Aug 2011 - Aug 2020

  ● Manage multiple marketing projects from initiation to release, including managing scope and resource availability, mitigating risks, and reporting to key internal and external stakeholders.● Collaborate with and manage third-party vendors to complete all project tasks on-time and within approved budget.● Implemented a New Program Sponsor Launch Plan and successfully launched six new programs using this this plan.● Developed a clear and refined process for Marketing project requests from internal and external stakeholders. Show less ● Managed and mentored Customer Relations team of four employees.● Successfully resolved hundreds of escalated consumer complaints against the Bank and associated home improvement contractors.● Provided written responses to the FDIC and Attorney General offices for Bank compliance with consumer and federal regulations.● Managed all social media comments and interactions for the Bank.● Developed ad hoc and monthly reports for Senior Executive team, federal and state regulators, and strategic business partners. Presented reports to Senior Executive team during the monthly Customer Relations Committee meeting. Show less

  • Marketing Project Manager

    Jan 2017 - Aug 2020

  • Customer Relations Manager

    May 2013 - Jan 2017

  • Loan Booking, Senior Representative

    Aug 2011 - May 2013
• 

  Custom Clean Windows

  Sept 2019 - Oct 2023

  Owner

  Interior and exterior window cleaning services for residential and commercial properties.

• 

  Better Being Co.

  Aug 2020 - now

  ● Managed new product introduction, product reformulation, packaging changes, and marketing rebranding projects across 9+ brands.● Conducted weekly project update meetings with internal stakeholders from various departments including Purchasing, Planning, Manufacturing, Distribution, Marketing, Sales, and Executive Leadership.● Held bi-weekly project update meetings with co-manufacturing partners.● Assisted in the development and execution of company-wide process improvement plans to optimize the product development and introduction lifecycle.● Supported Admin and General Users of the company ERP system by researching and resolving errors with product setups and workflow inputs. Show less

  • Direct of Change Management

    Sept 2024 - now

  • Project Manager

    Aug 2020 - Sept 2024